Emile Khoury Email & Phone Number

Cumming, Ga, Us

Atlanta Metropolitan Area, Georgia, United States

• Automating all platform workflows for Dev team with terraform and Git pipelines• Implementing the latest security scanning tools across the org with rules involved to stop deployments in case of any violation.• Global SLI / SLO population with prometheus metrics on Blameless platform• Reduced Kubernetes resources on GCP cost by 20 percent within the 1st quarter using multiple metrics autoscaling• MySQL migration to CloudSQL in one sprint (2 weeks ahead of the schedule)• Grafana Cloud migration project accomplished smoothly within one quarter• Incident platform moved to Grafana Incident within a week.

Alpharetta, Ga

• Achieved a seamless Migration from on premise servers to our Cloud Hybrid Platform (60 days earlier comparing to previous migration projects)• Continuous deployment across all application orchestrations using CICD pipelines/builds• Migrated WebSphere environment to GKE google Kubernetes engine in GCP • Accomplished the migration from bitbucket to Github for all application source codes in 36 hours.• Reduced the quarterly reports operation runtime from 72 hours to 7 hours• DB migration project for all organization environments accomplished with 0 impact.• Securing application by implementing all security patch updates.• Keeping the client SLA with a transparent goals / objectives and continuous delivery.• QA test scenarios created with more 50+ checkpoints automated.• Transferred 11 FTP protocols to API calls in 2 month project (1 month ahead of schedule)

Alpharetta, Ga

• Automating all monitoring and check points across all supported applications.• Maintaining all change tickets and service requests with the internal teams to apply new batches.• Handling all support tickets within an agreed SLA.• Submitting all QA test scenarios to certify application changes and ensure a smooth workflow• Investigating all system outage reported by users to identify the root cause and resolve it.• Preparing customer specific reports (Customization & Automation).

Greater New York City Area

• Maintaining a smooth workflow for all SMS gateways.• Building new servers and gateways.• Maintaining all the backups.• Support and solve customer technical issues.• Assisting for API creation dedicated for our key accounts.• QA testing and implementing new tools.• Using WordPress to maintaining up-to-date data contents across all websites.

Cairo, Egypt

• Maintaining all the financial transaction, and handling all the rejections and duplication.• Achieved the improvement plan of the breakdown process in 4 months (2 months ahead of schedule).• Improved the financial operation area to reach the minimum human error from 2.4 % to 0.4%• Achieved a 24 hour SLA agreement for incident resolution and trouble tickets instead of 48 hours with 0% delays.• Providing other departments with breakdowns in court cases within a consistent SLA.• Assisting the administration team to change the backup array or the billing image server to reach the lowest cost and improving the performance in this area.• Leading a team force to finalize all breakdown backlog.• Develop a monthly and weekly reports for revenue channel analysis to the top management.• Reorganize and reschedule the payments area in order to process all transactions with a real time frame.• Interface with banks concerning the workflow for daily transactions.

Cairo, Egypt

• Run/initiate/complete assigned operations shift tasks using the system operations reference book & documented procedures• Monitor all the defined thresholds and check logs to ensure the continuity of the real time processes (such as network requests/real time billing functions).• Support the whole production environment all its processes.• Log & Report any out-of-line situations with its proper severity (open tickets).• Responsible that all data files is processed on time such as (payments , provisioning ,running … etc ).• Contributing with vendors for the BSCS migration project.• Contributing with the UAT team to implement all test scenarios and check its functionality.• Work on 24/7 mode for one of the rotating 8 hours shifts.