Emilee Nelson Email & Phone Number

Pleasant Grove, Ut, Us

* Hold meetings with team members to set goals and review progress* Assist in hiring interviews as needed* Continue all previous responsibilities

* Work directly with Enterprise level clients. * Assigned to and lead client implementation team.* Responsible to complete tasks in support of the accounts being managed by the team. * Responsible to ensure that each assigned client is being managed appropriately. * Responsible to be an expert in project management and how LoanPro, Secure Payments, and Connections operate, as well as the LoanPro implementation process and each client’s lending model and configuration. * Requires leadership skills, a knowledge of the lending space, and the ability to understand customer needs. * Excellent project management and communication skills (written and verbal), effectively train, answer questions, manage conflict and make appropriate decisions under stressful circumstances. * Able to identify upsell opportunities and work with the Implementation Team Manager & Sales Department to accomplish the upgrade successfully. * Responsible for exemplifying excellent customer service and the Company's core values, culture, policy, and procedures at all times.

American Fork, Utah, United States

Aid in interviews and recruiting new employees. Perform the on-boarding for new employees, assist with scheduling and help with minimal HR tasks such as setting up benefits, I9 and tax deductions, and helping employees return from leave of absence. Responsible for the learning and continued training for 80+ employees and 1-1 coaching for training. Work closely with QA for improved performance and corrective actions with employees, and preparing for audits by outside organizations such as CLIA, FDA, PPTA, PQAG, EMA, and more.

American Fork, Utah

Developing and administering technical training, onboarding trainers, new employee orientation and initial training, organizing the development of approximately 100 employees, coordinating with management teams on a daily and weekly basis. Also continue to perform responsibilities of previous job descriptions.

American Fork, Utah, United States

Coordinate the collection of plasma, mentor employees, also continued to perform responsibilities of previous job descriptions.

American Fork, Utah, United States

Performed venipuncture and monitored donation process. Cross trained in medical history, new donors, and reception. Trained in venipuncture troubleshooting and donor reactions. Trainer to new employees in all production areas. Trained in processing, packaging, and shipment of plasma donations.

Orem, Utah

Respond to patient needs in a timely manner to assist with activities of daily living. Chart patient fluids, food, movement, bowels, showers, etc. Take and report vitals. Take glucose levels when needed.

Orem, Utah

I worked on the adolescent unit. I took vitals, had 15 minute rounds to check on patients, room checks, and paperwork to update on the patient charts. I also was there to assist in emergency situations and 1-1 patient watches. CPR and AED certified.

Pleasant Grove, Utah

I had a team of 13 people which I recorded, listened to, graded, and gave feedback on their calls. We made goals and worked towards completing those goals within the month. I helped them with advancement within the company, and also sent reports to my managers about each team member along with their scores for the month. I helped educate employees by doing one on one trainings with each team member, larger trainings for new employees, and answering questions that they had. Performed disciplinary action/warnings when necessary. Handled escalated phone calls when necessary and was the team lead over the escalated team of supervisors in the call center.

Bachelor Of Science - Bs, Exercise Science

High School Diploma