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Vice President of Operations Strategy with 10+ years of experience leading strategic teams in the SaaS, e-commerce, and military industries. Successfully managed projects and programs with budgets ranging between $700K - $2M with a track record of delivering 96% of projects ahead of schedule and under budget. Proven success in change management initiatives, financial oversight, and risk management ensuring practical and effective systems are in place to meet customer requirements while optimizing financial, quality and schedules. Demonstrated leadership ability, directing globally distributed teams of 15+ individuals across multiple regions including the US, Canada, and Europe. Proven track record of building strong relationships with key stakeholders and serving as a trusted advisor to customers and internal teams.CAREER HIGHLIGHTS - Achieved $1M+ in ARR and established a Trust Center webpage by securing SOC2 Type I & II compliance.- Migrated 1400+ customers to v2 software 2 weeks ahead of schedule and 23% under budget.- Reduced support response times by 50% and increased CSAT scores by 20% by creating executive dashboards.- Enabled $250k in new billings and another $250k in potential contracts with Partner Success dashboards.- Helped 10+ individuals secure senior leadership promotions through direct training and mentorship. SKILLS: Leadership & Delegation, Project Management & Implementation, Mitigation Strategies & Risk Management, E-commerce & Multi-tenant SaaS, Customer Experience & Journey Mapping, Problem-solving & Resource Utilization, Strategic Planning & Cross-functional Collaboration, Stakeholder Engagement & Management, Onboarding & Quality Assurance, Process Improvement & Operational Efficiency, Talent Strategy & Development, KPI & Performance Metrics, Product Adoption & Escalation Management, Compliance & Business Systems Implementation, Innovation & Strategic Thinking, Team Leadership & Project Coordination, Conversational Spanish & Brazilian PortugueseTOOLS: Domo, Drata, Generative AI, Google Suite, GUIDEcx, HubSpot, Intercom, Jira, Lucid, MS Office, MS SharePoint, Slack, TrelloI'd love to connect! Feel free to reach out!marcamevans@gmail.com801-616-1387
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Co-Founder And CooGreyhaven WestLayton, Ut, Us -
Vp Of DeliveryLoanpro Aug 2024 - PresentFarmington, Utah, United States -
Head Of Data & AnalyticsEnerflo Jul 2021 - Aug 2024Huntington Beach, California, United StatesReported directly to the CEO, coordinating with executive leadership to drive strategic initiatives. Managed a global team of 18. Led the identification, mobilization, and implementation of enterprise-wide BI & Analytics solutions. Implemented SOC2-compliant policies to address data and security processing discrepancies. Led and co-facilitated the company Leadership Training Series for all managers and team leads, providing direct mentorship to 15 ICs.Key Achievements: - Uncovered $1M in revenue opportunities in Onboarding and Business Development.- Completed v2 migration of 1400+ customers 2 weeks early and 23% under budget.- Reduced support response times by 50% and increased CSAT scores by 20% through executive dashboards.- Secured $1M+ in ARR through enhancing the company’s market share through successful audits. - Enabled $250k in new billings and another $250k in potential contracts with Partner Success dashboards.- Reduced onboarding go-live times by 41%, preventing pre-go-live cancellations by 90%, and identifying a $500k revenue opportunity. -
Implementation Manager, EcommerceJackson Group Peterbilt Aug 2018 - Jul 2021Salt Lake County, Utah, United StatesLed the development and launch of a multisite eCommerce ecosystem in collaboration with a cross-functional team. Managed and mentored a team of 4 conducting performance reviews, fostering a collaborative and high-performing work environment. Analyzed customer feedback and market trends to continuously improve the eCommerce platform and user experience. Coordinated with marketing and sales teams to develop and execute promotional campaigns that drove traffic and increased sales. Implemented quality control measures to ensure the highest product fulfillment and customer satisfaction standards.Key Achievements:- Generated $1M in revenue in just 33 months by optimizing and enhancing the e-commerce platform.- Boosted order fulfillment rates from 0% to 95% in 30 days.- Achieved a 10x increase in repeat customer growth within 1 year.- Managed a $2M annual budget, reducing operational costs 15% while increasing departmental efficiency by 20%- Reduced project risks by 85% by implementing risk management strategies and ensured compliance. -
Director Of Ecommerce & TechnologyB Ö H M E 2017 - 2018Sandy, Utah, United StatesOwned the planning and implementation of an aggressive 250% growth strategy for the e-Commerce Division. Managed 5 teams, including Customer Support personnel, eCommerce Fulfillment Associates, an Accounting Manager, and a Digital Marketing Manager. Directed enterprise-wide business intelligence efforts in developing and maintaining KPI reports. Designed and implemented strategic initiatives for company-wide network infrastructure improvements. Analyzed, evaluated, and overcame program risks while producing program reports for managers and stakeholders.Key Achievements:- Achieved record sales revenue increase of 20% for brick & mortar and over 400% for online sales.- Increased warehouse storage capacity by 9900% and reduced product damage by 90%.- Improved order fulfillment by 400%, contributing to a 20% increase in brick-and-mortar sales and a 250% increase in e-commerce sales within 9 months. -
Technical Account ManagerDomo, Inc. 2015 - 2017American Fork, Utah, United States- Built 80+ long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals for a $3M book of business- Organized and facilitated professional development and training for peer customer success managers -
Financial Management AnalystUniversity Of Utah School Of Medicine 2014 - 2015Salt Lake City, Utah- Executed an accurate and timely business and financial analysis for the Anesthesiology, Neurosurgery, Neurology, and Orthopedics business units with 225 providers in charge of $60M in annual revenues for the University of Utah, School of Medicine- Drove and enhanced fiscal accountability and real-time corrective strategies by creating, assessing, and reporting daily ad hoc request which minimized discrepancies in the medical billing cycle -
Airborne Cryptologic LinguistUnited States Air Force 2009 - 2015169Th Intelligence SquadronSTAFF SERGEANT/Cryptologic Language Analyst/2014-2015- Fully qualified Collection Operator on Distributed Common Ground Systems in support of real-time Intelligence, Surveillance and Reconnaissance missions world-wide - Achieved skill level 7 (Craftsman) demonstrating repeatable excellence and competency in meeting mission objectives in the defense of national security- Awarded the USAF Commendation Medal for excellence in leadershipSENIOR AIRMAN/Airborne Cryptologic Language Analyst/2012-2014 - Fully qualified Tactical Air Operator with more than 190 flight hours - Deployed two rotations to hostile regions of U.S. Southern Command - Utilized and maintained multimillion dollar intelligence collection equipment racks, software suits and advanced language skill-sets to decode and interpret intelligence vital to our national security- Awarded the USAF Aerial Achievement Medal for meritorious action, airmanship and courage in the line of duty AIRMAN FIRST CLASS/Pipeline Student/2009-2012- Project Lead for Formal Training Unit relocation ensuring compliance with DoD network directives resulting in $4500 savings to the squadron - Trusted Agent for 12th Air Force Inspection Team for Standards/Evaluation Inspection - Achieved Top Graduate Honors – 169th Intelligence Squadron Formal Training Unit - Awarded Basic Military Training Honor Graduate – received by the top 10% of Airmen who demonstrate unparalleled excellence in all facets of military training
Martin Evans Skills
Martin Evans Education Details
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Information Systems Management -
International/Global Studies -
Latin American Studies -
Intelligence Studies & Technology -
Spanish
Frequently Asked Questions about Martin Evans
What company does Martin Evans work for?
Martin Evans works for Greyhaven West
What is Martin Evans's role at the current company?
Martin Evans's current role is Co-Founder and COO.
What is Martin Evans's email address?
Martin Evans's email address is we****@****ail.com
What is Martin Evans's direct phone number?
Martin Evans's direct phone number is +180180*****
What schools did Martin Evans attend?
Martin Evans attended University Of Utah - David Eccles School Of Business, University Of Utah, University Of Utah, Community College Of The Air Force, Defense Language Institute.
What are some of Martin Evans's interests?
Martin Evans has interest in Civil Rights And Social Action, Education.
What skills is Martin Evans known for?
Martin Evans has skills like Leadership, Training, Management, Team Leadership, Public Speaking, Customer Service, Program Management, Leadership Development, Analysis, Strategic Planning, Data Analysis, Military.
Who are Martin Evans's colleagues?
Martin Evans's colleagues are Rodolfo Quiñonez, Carlos Antonio Rodriguez Gurrola, Brittney Starnes, Ben Bailey, Lonny Vandenberg, Luis De Jesus Martin Castillo, Wendy Mower.
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