Martin Evans Email & Phone Number

Layton, Ut, Us

Farmington, Utah, United States

Huntington Beach, California, United States

Reported directly to the CEO, coordinating with executive leadership to drive strategic initiatives. Managed a global team of 18. Led the identification, mobilization, and implementation of enterprise-wide BI & Analytics solutions. Implemented SOC2-compliant policies to address data and security processing discrepancies. Led and co-facilitated the company Leadership Training Series for all managers and team leads, providing direct mentorship to 15 ICs.Key Achievements: - Uncovered $1M in revenue opportunities in Onboarding and Business Development.- Completed v2 migration of 1400+ customers 2 weeks early and 23% under budget.- Reduced support response times by 50% and increased CSAT scores by 20% through executive dashboards.- Secured $1M+ in ARR through enhancing the company’s market share through successful audits. - Enabled $250k in new billings and another $250k in potential contracts with Partner Success dashboards.- Reduced onboarding go-live times by 41%, preventing pre-go-live cancellations by 90%, and identifying a $500k revenue opportunity.

Salt Lake County, Utah, United States

Led the development and launch of a multisite eCommerce ecosystem in collaboration with a cross-functional team. Managed and mentored a team of 4 conducting performance reviews, fostering a collaborative and high-performing work environment. Analyzed customer feedback and market trends to continuously improve the eCommerce platform and user experience. Coordinated with marketing and sales teams to develop and execute promotional campaigns that drove traffic and increased sales. Implemented quality control measures to ensure the highest product fulfillment and customer satisfaction standards.Key Achievements:- Generated $1M in revenue in just 33 months by optimizing and enhancing the e-commerce platform.- Boosted order fulfillment rates from 0% to 95% in 30 days.- Achieved a 10x increase in repeat customer growth within 1 year.- Managed a $2M annual budget, reducing operational costs 15% while increasing departmental efficiency by 20%- Reduced project risks by 85% by implementing risk management strategies and ensured compliance.

Sandy, Utah, United States

Owned the planning and implementation of an aggressive 250% growth strategy for the e-Commerce Division. Managed 5 teams, including Customer Support personnel, eCommerce Fulfillment Associates, an Accounting Manager, and a Digital Marketing Manager. Directed enterprise-wide business intelligence efforts in developing and maintaining KPI reports. Designed and implemented strategic initiatives for company-wide network infrastructure improvements. Analyzed, evaluated, and overcame program risks while producing program reports for managers and stakeholders.Key Achievements:- Achieved record sales revenue increase of 20% for brick & mortar and over 400% for online sales.- Increased warehouse storage capacity by 9900% and reduced product damage by 90%.- Improved order fulfillment by 400%, contributing to a 20% increase in brick-and-mortar sales and a 250% increase in e-commerce sales within 9 months.

American Fork, Utah, United States

- Built 80+ long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals for a $3M book of business- Organized and facilitated professional development and training for peer customer success managers

Salt Lake City, Utah

- Executed an accurate and timely business and financial analysis for the Anesthesiology, Neurosurgery, Neurology, and Orthopedics business units with 225 providers in charge of $60M in annual revenues for the University of Utah, School of Medicine- Drove and enhanced fiscal accountability and real-time corrective strategies by creating, assessing, and reporting daily ad hoc request which minimized discrepancies in the medical billing cycle

169Th Intelligence Squadron

STAFF SERGEANT/Cryptologic Language Analyst/2014-2015- Fully qualified Collection Operator on Distributed Common Ground Systems in support of real-time Intelligence, Surveillance and Reconnaissance missions world-wide - Achieved skill level 7 (Craftsman) demonstrating repeatable excellence and competency in meeting mission objectives in the defense of national security- Awarded the USAF Commendation Medal for excellence in leadershipSENIOR AIRMAN/Airborne Cryptologic Language Analyst/2012-2014 - Fully qualified Tactical Air Operator with more than 190 flight hours - Deployed two rotations to hostile regions of U.S. Southern Command - Utilized and maintained multimillion dollar intelligence collection equipment racks, software suits and advanced language skill-sets to decode and interpret intelligence vital to our national security- Awarded the USAF Aerial Achievement Medal for meritorious action, airmanship and courage in the line of duty AIRMAN FIRST CLASS/Pipeline Student/2009-2012- Project Lead for Formal Training Unit relocation ensuring compliance with DoD network directives resulting in $4500 savings to the squadron - Trusted Agent for 12th Air Force Inspection Team for Standards/Evaluation Inspection - Achieved Top Graduate Honors – 169th Intelligence Squadron Formal Training Unit - Awarded Basic Military Training Honor Graduate – received by the top 10% of Airmen who demonstrate unparalleled excellence in all facets of military training

Master Of Science - Ms, Information Systems Management

Emphasis in Project and Program Management

Bachelor Of Arts (Ba), International/Global Studies

Activities and Societies: *Distinguished Graduate *University of Utah Precision Pistol Marksmanship Team *USA Shooting Certified Coach.

Bachelor Of Arts (Ba), Latin American Studies

Activities and Societies: *Distinguished Graduate *University of Utah Precision Pistol Marksmanship Team *USA Shooting Certified Coach.

Associate Of Applied Science, Intelligence Studies & Technology

Associate Of Arts With Honors, Spanish

Activities and Societies: Foreign Language Immersion to the ECELA School of Spanish in Santiago, Chile