Emilene T. Email & Phone Number

• Implemented a new file management system for customer files electronically and in the physical cabinets.• Established standard operating procedures and continuity guides for future onboarding and succession planning.• Scheduled consultations, fittings, and garment pick-ups.• Improved technical resources through research and trial and error as a self-starter.• Updated templates for personalized customer communication for ease of use, retain attention and increase engagement.• Created new Google workbooks to track outstanding layaways for court apparel and suiting departments.• Created a new, free attendance system for hourly employees by using a QR code linked to a Google form and a Google workbook to calculate and report payroll hours.• Exercised discretion and created harmonious relationships with all departments.• Improved the process of recording the daily sales by redesigning the spreadsheets into a monthly workbook.• Reconciled all payments and transactions daily.• Completed PST remittances.• Compiled quarterly expense sheets for GST remittances. • Generated invoices for billing.• Tracked receivables and improved the receivables ratio by implementing secure payment methods.• Oversaw supply usage and replenishment.• Answered queries over the phone and emails.• Maintained current office equipment and kitchen appliances.• Oversaw customer shipments.

Vancouver, Canada Area

• Completed contest administration, and monitored and processed SPIFF payouts & associate payouts • Managed and conducted audits for all in-transit documentation• Monitored all Loss Prevention Systems and procedures, as well as administrative controllable expenses and salary costs (payroll procedures, documentation and files are completed timely)• Reviewed and followed-up on all inventory and Point-of-Sale Reports• Monitored price changes and participated in Seasonal Inventory count• Ensured selling associates adhere to Policies and Procedures• Oversaw usage of supplies• Managed effective scheduling to achieve Administrative and Logistics staffing standards• Supported flagship store at the same capacity when needed

Vancouver, Canada Area

• Maintained a strong floor presence to drive selling and customer care efforts• Ensured team members consistently adhered to service standards and company policies through individual weekly feedback and team-specific email correspondence. • Promoted loyalty programs and updated team members on its new changes in-store and the POS application. • Monitored all Point-of-Sale transactions. • Rewarded selling behaviors (Sartoria activations, e-receipts, and information gathering) by team members through in-house contests and team building outings.• Provided weekly management reports (WMR) to address Progress, Plans and Problems to the customer service team and store management.• Managed effective scheduling to achieve the work/life balance for team members while meeting Administrative and Store Operations standards.• Developed the team's proficiency in employing other Vision - Jesta I.S. - Oracle Marketplace applications to generate results from recovering voided transactions, understanding time-stamped activities, to the exact number of sold units for a specific brand or garment.

Vancouver, Canada Area

• Opened and maintained client accounts by recording client information either prior to the sale transaction or by processing client's purchase adjustment.• Built sustainable relationships with clients and colleagues through trustworthiness, competency in POS application and company policies, and friendly communication.• Worked alongside store management to handle complaints and provide appropriate solutions to achieve customer satisfaction. • Worked alongside sales associates to process sale transactions and adjustments.• Reported concerns regarding possible fraud, theft, or sale manipulation to Administration Supervisor and Loss Prevention. • Balanced the cash floats and processed daily deposits. • Settled totals for all methods of payments (Cash, Visa, MC, Debit, Discover, JCB, China Union Pay, Alipay/WeChat Pay) and matched them with the reports. • Learned the Jesta I.S. and Oracle applications to an expert level during non-peak hours.

Bachelor'S Degree

Administrative Professional 2, 4.2

*Also completed Payroll course