With over 14 years of comprehensive experience in the Business Process Outsourcing (BPO) industry, I have excelled in diverse roles ranging from customer service representative, sales, retention, to tech support and chat support. Additionally, I have served as a Trainer and Supervisor, and have had the opportunity to expand my responsibilities as a Manager Assistant. In this capacity, I have managed calendars, agendas, organized meetings, and undertaken various administrative tasks. My expertise spans across both inbound and outbound call settings, where I have consistently demonstrated adaptability and proficiency. I thrive on challenges, leveraging each opportunity as a chance for personal and professional growth. As a dedicated team player, I am adept at collaborating with colleagues to achieve shared objectives. My commitment to excellence drives me to perform tasks effectively and efficiently, thereby ensuring mutual success for both the organization and myself.