Emilio Paul Email & Phone Number

Bedford, NH

This role is a good blend of customer service, engineering and even some sales opportunities. My job is to interface with the IT Director or AV Director at a property we support, and engineer the best possible solution for what is requested by the customer. From here I either set up the temporary network or make an observation and suggest rental equipment.

As the administrator for the “home grown” data base and dashboard, it was my responsibility to ensure all staff is aware of and applying our standards to any objects or users added. I also routinely helped with testing the way new equipment will fare in our data base/dashboard, as it pertained to monitoring and functionality.

Manchester, NH

As a Tier 2 Support Technician in a call center, I would troubleshoot and either resolve or escalate, trouble tickets assigned to me. A ticket was assigned to me if the Tier 1 tech deemed that the problem was a network device or network configuration. The majority of the tickets resulted in my making a phone call to the site or to an ISP.

Manchester, NH

As a Tier 1 Support Technician in a call center, my main responsibility was to answer phone calls from guests at customer sites and open a trouble ticket. The main goal was to help the guest connect to the network and log into the portal page in a calm and friendly manner. If a successful connection was not possible then my second duty was to carefully and.