Emilio Ramirez Email & Phone Number

Cambridge, Massachusetts, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

• Onboard enterprise and SMB customers from product activation to first use.• Troubleshoot customer setup issues live and follow through with written and verbal communication.• Debug advanced customer issues, perform initial codebase triage, and file bugs to Product and Engineering.• Write and maintain scripts and SQL data queries for custom customer deals.• Upskill teammates through live trainings on internal and external products used by our customers.• Create and maintain internal documentation and contribute to the creation of help center content.

Bogotá, Cundinamarca, Co

• Launched Liftit operations in Mexico and grew team headcount to 25 members.• Acquired and onboarded the first 15 truck drivers and 3 enterprise customers.• Hired, coached, and trained 4 managers in applying OKRs and HQ tools & guidelines in daily workflow.• Evaluated local product needs and worked closely with HQ's product, engineering, and operations teams to test new features & processes before market rollout.• Analyzed product performance through SQL queries and identified opportunities to improve user experience.

Bogotá, Cundinamarca, Co

On-demand cargo transportation. Liftit's platform connects businesses that need cargo delivered with a local mover that has a truck. We do urban deliveries throughout Latin America.

• Developed and executed user acquisition strategies that led growth from 0 to 1200+ students and experts.• Determined product success metrics and collected over 5 data points to measure weekly growth.• Redesigned product user workflow to optimize conversions for sign-ups, courses published, and enrollments.• Led the engineering and design teams through 4 product iterations based on user feedback and quantitative & qualitative analyses.

Latinoamérica, Oo

• Opened a new services business division and closed 1 partnership that released into a feature in the first month.

Federal District, Mx

• Redesigned the Senator’s annual activity report by removing political jargon and painting constituents a clear picture of work done, where they could provide feedback and get involved in solving problems.• Advised the Senator on the use of technology and company culture to improve his political party’s image and developed the plan the party ended up implementing.• Restructured the Senator’s web page and social media accounts to communicate a clearer, coherent message that has doubled its traffic since 2013, and migrated the Senator’s team to cloud-based work apps like Dropbox.• Planned and executed Northern Border Affairs Committee events, such as a forum on used car imports, discussion groups on repatriation problems, and Baja California’s Wine Valley exhibit.• Conducted quantitative research and contributed to drafting legislation, such as one that gave Mexicans the right to vote from outside the country and another that fought an increase in sales tax on our northern border.

• Planned and executed the summer charity event with a 5-person team, successfully fundraising 10% of the $145K goal towards the construction of a teaching facility.• Helped design the nonprofit’s core donation program, which currently operates and has graduated hundreds of students during its inception.• Translated and localized the non-profit’s mission statement, business plan, project results, and fundraising strategies from Spanish to English to be used with potential international donors.

Full-Stack Web Development

Bachelor Of Arts (B.A.), Political Science

Education record