Emily Peterson Email & Phone Number

 Assist with admissions and enrollment processes, including application reviews and registration Provide quality support to students in regards to course timeline, school approval and course selection. Collaborate with faculty and staff to address student needs and concerns Respond to student inquiries and concerns in a timely and professional manner Handling escalated situations regarding parent, student and teacher relationships

 Ensured the ride was safe and operational every morning and night  Assisted with loading and unloading guests in a safe and efficient manner while remaining compliant with current safety regulations Assist with crowd control and park operations as needed Uphold the values and standards of the Walt Disney Company, including safety, courtesy, show, and efficiency

 Supervised a team of 25 agents in a fast-paced, high-volume environment Monitored employee performance and provided feedback to ensure quality and productivity Managed scheduling, payroll, and other administrative tasks Collaborated with other supervisors and management to develop and implement process improvements Conducted training sessions to onboard new employees and provide ongoing development for existing employees

Charlotte, North Carolina, United States

 Oversaw that warehouse employees were in compliance with state and federal guidelines by administering temperature checks and mask distribution upon arrival Introduced new social distancing procedures that increased efficiency and safety

Orlando, Florida Area

 Tasked with ensuring Guests were given a safe, quality-driven experience on their stay.  Trained new cast members and given the responsibility to guarantee they knew proper procedures for the area, and carried out the goals and standards of the company.

Bachelor Of Science In Business Management, Business Administration And Management, General, 3.7 Gpa

Education record

Activities and Societies: National Student Exchange for Fall 2016  Completed a semester in Juneau, Alaska  Enrolled and completed.