Emily Andrews Email and Phone Number

• Oversaw successful daily program execution for organization’s chapter, encompassing five locations spanning two states, ensuring consistent mission delivery to up to 84 guest rooms simultaneously. • Managed program budget, aligning with chapter priorities and initiatives to deliver maximum donor return for investments. • Supervised department of 8-13 program delivery staff across multiple locations while providing essential training in guest management, emergency response protocols, HIPAA compliance, safety and discretion with vulnerable populations, and mission management software. • Organized and led committee meetings with key organizational stakeholders and internal department leaders to report mission statistics, propose program improvements, and problem-solve concurrently. • Collaborated with external community partners including key hospital leaders, social workers, local non-profits and businesses, global partners, and other chapters. • Facilitated forecasting of 3-year strategic plans, creating a timeline for policy revisions, staff structure changes, budgets, program expansions, and professional development initiatives in alignment with both local and global organization standards.

• Provided a welcoming and safe atmosphere for families in distress with a focus on equality and awareness of unconscious bias by recruiting, hiring, training, and coaching all program staff to serve with excellence.• Managed the schedules of family service staff, volunteer staff, volunteers, and vendors, ensuring smooth operations. • Served as front line staff at the Spokane Campus and Sacred Heart Family Room by welcoming guests, guiding tours, communicating with social workers, and ensuring accurate record keeping for all guest information into guest management databases.

• Choreographed engaging and safe dance routines by learning to capitalize on athletes’ strengths, inclusive of technique development, stunts, and jumps. • Designed and led conditioning workouts.• Encouraged student athlete leadership by requiring community service hours and teaching the importance of volunteerism and integrity to better serve the squad, the school, and the community.