Emily Mcbride Email & Phone Number

Develop and implement new internal project management and communication plans to enhance service delivery to partners and streamline processes within the Development and Marketing departments.Calculate and track ROI/margins for each partnership agreement, setting future ROI goals to drive strategic growth.Work closely with the Executive Director, Marketing Manager, and Director of Development on fundraising strategies, sponsorships, stewardship, and revenue generation activities.Manage USASA’s overall budget ($3.2M), cash flow, and finances, coordinating the budget process with the Executive Director and Board Treasurer.Produce monthly financial reports and executive summaries for staff, the Board, and the Finance Committee, facilitating informed decision-making.Oversee daily operations of the National Office, honing organizational skills and implementing strategic goals set by the Executive Director and the Board of Directors.Provide comprehensive customer service and guidance for USASA Judges, Coaches, and Officials, ensuring adherence to certification and membership requirements as per the USASA rulebook and US Ski & Snowboard standards.Maintain an active database to track coaches', judges', and officials' education, monitoring progress and prescribing continuing education for renewal.Support Marketing and Development departments in partnership development, managing deliverables, and ensuring alignment with budgetary constraints.Coordinate air travel, transportation, meals, lodging, and reimbursements for all staff members at National Championships Event, acting as the main point of contact for ~100 Nationals Staff and overseeing indoor event staff.

Ensured high-quality customer service delivery to all USASA members.Oversaw membership management, including account maintenance, event registration, and adherence to USASA competition pathways, rules, and policies.Managed operational support for the USASA National Office during business hours.Coordinated with the USASA IT department for technical support and system improvements.Assisted in the organization and execution of coach education clinics.Provided administrative support for the education clinics of USASA Judges and Officials.Acted as the primary operational liaison for USASA Series Directors.Maintained and managed Series Director contacts, inventories, and operational requirements.Collaborated with Directors to finalize and ensure compliance with event insurance and reporting obligations.Prepared, processed, and tracked event invoicing and sanctioning agreements.Worked with Directors to ensure the execution of governance documents annually.Managed USASA scholarship accounts and supervised fund distributions.Coordinated logistics for the USASA National Championships, including travel and lodging for staff and Executive Board of Directors (EBOD).Oversaw athlete and coach event check-in processes onsite at the National Championships.

Littleton, Nh

Collaborated with owners to develop and execute e-commerce strategies aimed at driving online sales for a small boutique, focusing on enhancing user experience, optimizing SEO, and leveraging digital marketing channels effectivelyStyled and assisted customers in a hip, upscale boutique, managing independent opening and closing shifts.Demonstrated extensive product knowledge and delivered warm, friendly service, recognized in positive customer reviews.Exceeded sales targets consistently through building genuine connections with customers.Proactively completed projects such as visual merchandising, inventory management, and garment steaming during downtime.Contributed to product selection and purchasing through in-store meetings and effective communication via email and phone with sales representatives, managing positive vendor relationsCompassionately coached new and existing Sales Associates and Store Manager on sales techniquesEffectively de-escalated and resolved customer concerns and complaints

Whitefield, New Hampshire, United States

First Grade Teacher, February 2021 - August 2022Analyzed and reported on student performance, identifying opportunities for improvement and implementing targeted interventions.Managed classroom inventory and materials, ensuring alignment with curriculum standards and student needs.Developed and executed strategies to enhance student engagement and learning outcomes, focusing on differentiated instruction.Collaborated with colleagues to improve teaching methods and troubleshoot educational challenges.Cultivated strong relationships with students and staff, fostering a positive and productive learning environment.Title I Teacher, July 2020 - February 2021Led small intervention groups for reading and math, utilizing data analysis to measure progress and inform instruction.Implemented a systematic, explicit phonics intervention curriculum aligned with current educational research.Proactively identified and addressed students' learning gaps, accelerating their academic growth and success.Partnered with school staff to optimize resource allocation and support student achievement.Maintained up-to-date knowledge of educational best practices and trends to continually improve instructional methods.

Lincoln, Nebraska Area

Successfully led the project management for the launch of a new store in a new market, coordinating contractors, deliveries, security, marketing, promotional activities, and community relationship building.Recruited, hired, onboarded, and trained a diverse team of 25, instilling the company vision, mission, and core values while maintaining store culture through daily operations.Facilitated effective trainings, performance and development meetings, and monthly staff meetings to enhance team skills and alignment with company goals.Provided consistent coaching and feedback to ensure accountability and performance, overseeing the performance evaluation process and executing job changes in the HRIS system.Proactively planned team headcount in alignment with company recommendations to build and develop the store's leadership pipeline.Managed the selection, training, and relationship management of brand ambassadors, maintaining connections with the fitness community and gathering product feedback.Oversaw all product and inventory management, including creating a product testing strategy, executing product walkthroughs, and managing visual merchandising and sell-through.Strategically planned and tracked P&L, sales targets, expenses, and labor hours to ensure financial efficiency.Managed scheduling and hours to optimize labor productivity and cost-effectiveness.

Whitefield, Nh

Developed and implemented social-emotional learning (SEL) programs, utilizing mindfulness techniques to enhance self-awareness, social awareness, self-management, relationship skills, and problem-solving abilities.Analyzed and assessed student progress in SEL and academic subjects, using data to inform instructional strategies and improve learning outcomes.Guided students through conflict resolution and team-building activities, fostering leadership skills and a positive learning environment.Co-led a leadership elective class, collaborating with external partners to provide students with real-world leadership and teamwork experiences.Managed classroom operations efficiently, including curriculum implementation, student engagement, and maintaining an organized learning environment.Maintained up-to-date knowledge of educational best practices and integrated innovative teaching methods to drive student growth and achievement.Cultivated strong relationships with students, colleagues, and external partners, ensuring effective communication and collaboration to support student success.

Littleton, Nh

Managed and optimized instructional curriculum for special education students, ensuring individualized learning goals were met and enhancing overall student performance.Conducted regular analysis and reporting on student performance, providing insights and recommendations to improve educational outcomes.Developed and implemented strategies to boost student engagement and learning outcomes, aligning with best practices and emerging trends in special education.Collaborated with multidisciplinary teams, including teachers, case managers, occupational therapists, speech therapists, guidance counselors, and school administration, to ensure a cohesive approach to student development.Proactively identified opportunities for curriculum improvement and integration of new instructional techniques to enhance student learning experiences.Communicated effectively with all stakeholders to ensure transparency, foster collaboration, and address any issues promptly, maintaining a solution-oriented attitude.Maintained up-to-date knowledge of educational standards, special education requirements, and innovative teaching methods to continuously improve instructional practices.Prioritized tasks, managed deadlines, and ensured all instructional and administrative responsibilities were met efficiently and effectively.

Cincinnati, Ohio Area

Managed daily operations and extended executive management responsibilities to ensure optimal use of executive time and resources.Coordinated and managed all duties of the Corporate Secretary, including organizing board meetings, preparing presentation materials, and writing/distributing meeting minutes.Proofread and ensured accuracy of all major corporate communications, including proposals, reports, presentations, and newsletters, maintaining high standards of quality and consistency.Planned and managed executive travel logistics, and coordinated trade show details such as hotel bookings, flight arrangements, booth design, and marketing materials.Conducted sales analysis and reporting, providing insights on business performance, opportunities, and risks to support data-driven decision-making.Worked cross-functionally with internal teams to streamline processes, resolve issues, and ensure seamless operations.Stayed current with marketplace requirements, best practices, emerging trends, and industry updates to maintain a competitive edge.Prioritized projects, met deadlines, and communicated any potential risks, maintaining a proactive and solution-oriented approach.Demonstrated strong analytical, organizational, and communication skills, thriving in a fast-paced and dynamic environment.

Cincinnati, Ohio Area

Managed calendars for sales executives, coordinating customer visits and scheduling meetings to maximize efficiency and productivity.Screened incoming calls and correspondence, responding independently to streamline communication and address inquiries promptly.Composed and prepared confidential correspondence, reports, and complex documents, ensuring accuracy and professionalism.Provided comprehensive administrative support, including maintaining files, processing expenses, and managing special projects to ensure smooth operations.Conducted sales analysis and reporting, providing insights on business performance, opportunities, and risks to support data-driven decision-making.Developed and executed promotional strategies during key consumer selling periods to drive revenue growth and enhance brand visibility.Prioritized projects, met deadlines, and communicated any potential risks, maintaining a proactive and solution-oriented approach.Demonstrated strong analytical, organizational, and communication skills, thriving in a fast-paced and dynamic environment.

Cincinnati, Ohio Area

Acted as a key liaison between the President/CEO, key executives, and employees, ensuring efficient communication and collaboration.Traveled domestically and internationally to manage booth spaces and network with clients, enhancing brand presence and fostering relationships.Managed executive's calendar, coordinating meetings, trade shows, conferences, teleconferences, and travel to ensure seamless operations.Represented the President/CEO in meetings, providing insights and making decisions in their absence to maintain business continuity.Planned and coordinated all trade shows, conferences, and events, including travel accommodations and booth space, to drive brand visibility and engagement.Supported marketing and communication efforts by creating newsletters, print materials, blog posts, social media content, and website updates.Maintained up-to-date knowledge of marketplace requirements, best practices, new trends, and updates to ensure competitive advantage.Demonstrated strong organizational, analytical, and communication skills in a fast-paced environment, meeting deadlines and prioritizing projects effectively.

Cincinnati, Ohio Area

Managed sales accounts strategically to optimize guest satisfaction and consistently exceed revenue targets through relationship management and tailored solutions.Conducted detailed site inspections to showcase hotel offerings to clients, ensuring alignment with their needs and driving booking decisions.Oversaw the full sales process from solicitation to closure, maintaining clear documentation and ensuring seamless execution of client agreements.Collaborated across departments to deliver exceptional service, ensuring successful event execution and timely resolution of client inquiries.Developed persuasive sales presentations and proposals, effectively communicating the hotel’s value propositions to secure new business.Traveled regionally and nationally to build client relationships, attend industry events, and monitor market trends, strengthening brand presence and competitive intelligence.Fostered client relationships through effective communication and problem-solving, ensuring high-quality service delivery and encouraging repeat business.Conducted regular sales performance analysis, identifying growth opportunities and risks, and implementing strategies to meet business objectives.Executed targeted promotional strategies during peak periods, maximizing revenue and expanding market share.Stayed informed on market trends, competitor activities, and industry best practices, using this knowledge to inform strategic decisions and maintain a competitive edge.Demonstrated adaptability and strong problem-solving skills in a fast-paced environment, ensuring timely delivery of projects and effective risk management.

Statesboro, Ga

Managed venue bookings and facilitated communication with organizations seeking to use Georgia Southern facilities for conferences, ensuring seamless coordination and customer satisfaction.Supervised and trained Guest Services Assistant (GSA) Manager staff to ensure effective preparation and operational readiness for conferences during summer sessions.Assisted in overseeing the Conference Services Administrative Assistant, supporting administrative functions and operational logistics.Developed and executed marketing strategies to enhance conference attendance and participation from external groups, collaborating with marketing teams to optimize outreach efforts.Cultivated relationships with academic and administrative departments at Georgia Southern to tailor conference programs and utilize campus facilities effectively.Coordinated with campus offices to deliver comprehensive services, programs, and facilities to conference hosts, ensuring high-quality guest experiences.Established partnerships with local community offices and resources to enrich conference offerings and support guest needs beyond campus facilities.Designed and implemented training programs and activities for GSA staff, enhancing their skills and readiness for conference service delivery.Represented Conference Services on various university committees, contributing insights and coordinating initiatives across Housing, Auxiliary Services, and University Committees.Managed conference reservations and logistics using Conference Programmer™, ensuring accurate information management and efficient room allocation.

Providence, Rhode Island Area

Guest Services SpecialistOrchestrated personalized guest experiences by proactively anticipating and fulfilling special requests, ensuring exceptional satisfaction.Delivered bespoke amenities to VIPs and guests, fostering a warm welcome and enhancing their stay.Built comprehensive guest profiles to anticipate preferences and personalize service delivery.Managed TripAdvisor and guest comment cards with prompt and hospitable responses, maintaining high guest satisfaction.Provided concierge services, offering expert recommendations and guidance on local dining, attractions, and activities.Reservations SpecialistManaged reservations via phone and email, delivering exceptional service while efficiently addressing inquiries.Advised guests on suitable room selections based on their needs and preferences, enhancing their booking experience.Resolved billing discrepancies and coordinated seamless check-ins with third parties, ensuring a smooth guest arrival process.Weddings & Events InternCollaborated with the sales and catering team to execute corporate and social events within the hotel's meeting spaces.Assisted Operations Manager and Banquet Manager during peak wedding seasons, ensuring flawless event execution and guest satisfaction.

Revamped tour and tasting itineraries and logistics to enhance guest experiences and operational efficiency.Recruited, trained, and supervised a team of 3 servers for on-site and off-site tastings, promotions, and special functions.Cultivated strategic partnerships with local businesses to integrate Shelalara's products into their catering menus and merchandise offerings, expanding brand visibility and market reach.

Coordinated logistics for 8 "Wildcat Weekend" recruitment programs, managing Front of House (FOH) and Back of House (BOH) operations for 180 guests per weekend.Planned and executed BOH details for 5 "Career Exploration" recruitment weekends, accommodating 160 guests per event.Led a team of 8 leaders to ensure seamless execution of recruitment programs, providing exceptional customer service and a welcoming experience for high school juniors and seniors.Organized transportation logistics for 170 students and staff across 5 weekend programs, ensuring efficient and safe travel arrangements.Supervised and engaged 20 students per weekend, fostering a positive and productive environment.

Master Of Science - Ms, Instruction And Leadership

B.S., Fashion Merchandising & Retail Marketing

Activities and Societies: International Fashion Society, Collegiate Honors Society, Collegiate Ambassadors Team

Education record