Receiving the working cash for the day and counting it thoroughly before shift and throughout the day. Accepting deposits of both checks and cash and validating deposit slips. Processing cash withdrawals. Answered all queries and to assist members with account related issues. Balanced all checks and cash at the end of every day. Maintained good knowledge of mathematics along with strong numeric ability. Excellent communication skills with critical and analytical thinking. Strong computer and software knowledge.

Assisted business owner in every daily task to help have a smoothrunning business. Maintained an organized filing system for new and previous records. Managed the business email and properly distributed the emails to the correct folders. Provided a positiveand outgoing personality to the employees and customers. Handled office inventory and completedorders for office supplies. Completed office paperwork weekly and shipped outgoing packages.Efficiently tracked all monthly sales reports using Microsoft Excel and properly filed previousreports.

Effectively communicated with team members to maintain clearlydefined expectations. Interviewed, hired and trained new quality customer service representatives.Monitored the daily duties of 6 customer support teams. Improved service quality and increasedservice by developing a strong knowledge of company services and prices. Responded to employeeinquiries regarding payroll and timekeeping.

Led a team of customer service representatives to increase servicecenter profitability. Trained staff on how to improve customer interactions. Built customer loyalty by placing follow-up calls for customers who reported issues. Addressed negative customerfeedback immediately. Provided a high level of product and leadership support to representatives and customers. Resolved customer questions, issues and complaints. Developed and created a moreeffective filing system to accelerate paperwork processing. Answered customer questions regardingproducts, prices and availability.

Created new processes and systems for increasing customer servicesatisfaction. Expressed appreciation and invited customers to return to the dealership. Managedquality communication, customer support and product representation for each customer. Collectedcustomer feedback and made process changes to exceed customer satisfaction goals. Properlydirected inbound calls in phone queues to improve call flow. Answered inbound phone calls with professional and knowledgeable responses.

Greeted store customers promptly and responded to questions with knowledgeable service. Maintained Productive relationships with existing customers throughexceptional follow-up after sales. Established new customer accounts. Completed documentation for product and sales service information. Trained all new sales employees on effective techniques.Completed purchases with cash, credit and debit payment methods.