Emily Bindivanos Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

In my most recent role, I undertook the responsibility for driving the sales team to achieve set budgets and KPI’s through training, guidance and implementing sales strategies. I held myself accountable for sales, payroll processes, average sales and shrinkage targets for the store whilst ensuring compliance with company financial directives and policies. Being in a heavily client-facing role, I made sure to develop a personal understanding of customer profiles within the region to enhance stock consolidations and promotional opportunities to enhance profitability. Recognising the importance of accuracy and continuous improvement in this role, I generated and provided required reports and documentation, as well as regular feedback regarding retail operations, marketing, stock and products.As a leader, I oversaw my team members to deliver high level customer service standards, manage payroll and compensation claims, and handle rostering strategies. I also coordinated visual merchandising and store presentation in accordance with store standards in collaboration with the Visual Merchandising team. In relation to this, I ensured that systems were in place to control the loss of revenue due to theft, poor administration and errors whilst managing stock control, banking and alterations. As a team player, I participated in training sessions, developed and implemented processes and understood all company policies and procedures to coach team members in operational compliance. Key Achievements:Successfully achieved highest and second highest growth nationally five weeks in a row, as well as +101% increase on L4L LY with the store attaining the largest growth nationally for 2 months in a row.Awarded a certificate from the CEO and Founder in recognition of outstanding Visual Merchandising.

Melbourne, Victoria, Australia

Demonstrating my effective leadership capabilities, I managed the day-to-day operations of the store, reporting on performance and sales to the senior managers on a regular basis. This management role entailed the responsibility to handle task delegation, staff training and development, visual merchandising, scheduling, financial transactions, performance evaluation and payroll processing. Achieving optimal levels of personal and organisational performance, I managed inventory and loss control, and provided sales support across the team to meet budget and sales targets whilst ensuring customer satisfaction.With a strong customer-focused mindset, I consistently ensured the delivery of high-level customer service across the store in addressing customer concerns, enquiries and issues. In order to achieve this, I analysed operations and determined improvement opportunities and implement business strategies and sales plans. Key Achievements:Received a promotion from a sales consultant role to an assistant store manager position within three weeks.

Melbourne, Victoria, Australia

Building organisational effectiveness, I conducted regular meetings with the company director and product developer to discuss sales strategies and formulate implementation plans. In order to monitor our status against set KPIs, I facilitated and analysed monthly sales reports to track account sales against forecasts and budgets. I was responsible for ensuring sales, budget and performance targets were met through proper staff development. On a more technical look into my role, I handled the maintenance of store and stock levels whilst ensuring the highest standard of customer service in accordance with company procedures and policies. Utilising effective communication and interpersonal skills, I consulted with VIP clients for major events in collaboration with publicists and coordinated visual merchandising.

Melbourne, Victoria, Australia

In my earliest management role, I undertook the responsibility to oversee daily department operations and functions with focus on achieving sales targets. Along with this, I oversaw sales, inventory control, visual merchandising, housekeeping, security, administration and compliance with company policies and procedures. Promoting staff development and a culture of continuous improvement in the workplace, I drove training and development initiatives to enable staff members to achieve individual peaks in performance and contribute to the progress of the store. Excelling in positive communications and interactions, I established and maintained customer relations to maximise service and generate repeat business and referrals. I consistently demonstrated my strong commitment for this role by ensuring that our operations adhered to established sales frameworks and best practices to enhance service delivery and profitability.

Education record

Education record