Emily Brunscheen Email & Phone Number

Attendee Experience & Data Management: Led participant correspondence, resolving inquiries promptly and professionally. Ensured data accuracy across multiple reports, including rooming lists, badges, and activity sign-ups, to enhance the attendee journey.Client & Team Communication: Maintained consistent communication with clients and internal teams, providing timely program updates. Effectively managed participant changes and challenges, fostering a collaborative environment.Onsite Leadership: Served as the primary contact for registration and housing issues during events, overseeing check-in logistics and resolving escalations to ensure a seamless experience for attendees and clients.Event Technology Management: Managed various registration platforms, ensuring accurate data handling and participant security. Developed and tested registration websites, tailoring the user experience to attendee demographics.Financial Oversight: Conducted ongoing room block analysis to mitigate attrition risks, closely monitoring registration progress and communicating with the Event Manager. Handled invoicing and fee management in compliance with client requirements, ensuring timely payments.Process Improvement: Engaged in departmental training and cross-sharing initiatives, actively contributing to enhancements in operational efficiency and service quality. Compiled post-program recommendations to refine future processes and customer experiences.

Swisher Ia

Oversaw daily operations of the venue, including event planning, and facility maintenance, ensuring a seamless and professional experience for clients and guests.Coordinated with clients to plan and execute events, from initial consultation through final execution, addressing specific needs and preferences to ensure satisfaction.Developed and implemented operational procedures and policies, improving workflow and enhancing the overall guest experience.Handled event logistics, including setup, teardown, and coordination of audio/visual equipment, catering services, and other necessary arrangements.Cultivated and managed relationships with vendors, suppliers, and contractors, negotiating contracts and ensuring service quality to support event success.Resolved client and guest issues promptly and professionally, using strong problem-solving skills to address concerns and enhance satisfaction.Utilized marketing and promotional strategies to attract new clients and increase venue bookings, including social media campaigns and partnership development.Conducted post-event evaluations to gather feedback, assess outcomes, and implement improvements for future events.Developed and maintained strong community relationships, representing the venue at networking events and building a positive reputation within the industry.

Cedar Rapids, Iowa, United States

Managed social media, press, and video communications, effectively engaging the public and enhancing event visibility.Collaborated with sponsors on festival event campaigns, ensuring strategic alignment and successful promotion.Contributed to the PR/Marketing plan for the 2021 Freedom Festival, driving visibility and audience engagement through targeted strategies.Assisted in coordinating 30 events within a two-week span for the State of Iowa's largest festival, ensuring smooth operations and positive experiences for attendees.Led crisis management efforts during the Freedom Festival amid a worldwide pandemic, adapting strategies to ensure safety and continuity.

Iowa City, Iowa, United States

Iowa City, Iowa, United States

Iowa City, Iowa, United States