Assist Veterans in obtaining competitive employment that aligns with their skills, experience, interests, and education. Work alongside Veterans experiencing homelessness and housing instability and provide career counseling, resume assistance, mock interviews, trainings, connections with employers, and job leads. A career advisor and counselor, offer one-on-one case management services and provide other resources as necessary to veterans with significant barriers to employment. Work to utilize the network of local employers, VSO’s, and other non-profits and organizations that work with Veterans Place.

Responsible for product realization planning and process monitoring to ensure on-time, error free delivery at a fast-paced, start-up business applying robotics and Artificial Intelligence to automate precision machining.• Review customer purchase orders, drawings and specifications to prepare comprehensive job routers with ISO 9001:2015/AS9100D QMS compliant manufacturing instructions, including pre and post production activities. Prepare 95% of routers within 48 hours of contract review completion.• Ensure support goods and services are procured to support on-time delivery and include appropriate flow down information. Expedite orders as necessary.• Conduct incoming, in-process and final inspections. Confirm raw materials meet applicable specifications (review mill certs and test reports against industry standards); and ensure in-process and final inspection data (visual inspections, manual inspections, CMM reports, etc.) meet acceptance criteria.• Perform product release function. Prepare customer deliverables including certificates of conformance, material traceability/test reports, inspection results, outside vendor records, etc. Conduct transactions in customer portals to create shipments, record e-certs and create advanced shipping notifications (ASNs).• Monitor production activities and workflow. Maintain activity schedules, communications and prioritize workload. Support performance of post-manufacturing processes including laser etching, passivation, precision cleaning and packing. Achieved 31% increase in on-time delivery in 6 months.• Support production quality team efforts including development of process flow diagrams and packing/labeling plans for PPAP; participate in monthly customer scorecard review and action planning.

Committed to meeting customers’ needs and achieving complete customer satisfactionServe as the primary point of contact between customer and companyWork closely with manufacturing, operations, sales, engineering and quality teams to provide excellent customer service while maintaining company profitabilityFacilitate teamwork with internal teams and customersAssist in training and in rewriting training proceduresCollaborate and proofread company documents prior to submissionProvide summary reports and other regular and special reports as needed by managementDevelop and maintain customer relationships and key accounts through regular and frequent contactIdentify opportunities for business volume growth and new business with existing accountsProactively offer additional products and services to existing customersAssist in resolving customer complaints in a professional manner, and report them to management as requiredVerify original work information, deviations and changes in orders with customersAbility to multitask and successfully meet deadlines

Performed general office duties; including answering multi-line phones, routing phone calls or messages to appropriate staff, responding to basic customer inquiries and greeting visitors.Responsible for streamlining orders to the appropriate personnelIssued invoices to customers and assisted accounting in account reconciliation when needed

Work with manufacturing technicians to achieve acceptable product and meet or exceed customer quality standardsInspect parts from the development of diesAssist in creating, maintaining, and filing of quality documents and recordsIntermediary between manufacturing team and development team to ensure production of good products and assist in resolving issues with non-conformancesAssist in creating and proofreading quality inspection plansResponsible for training new hires