Emily Sims
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Emily Sims Email & Phone Number

Project Manager, Ops Strategy and Delivery at Southwest Airlines
Location: Dallas, Texas, United States 6 work roles 3 schools
1 work email found @southwest.com LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email e****@southwest.com
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Current company
Southwest Airlines
Role
Project Manager, Ops Strategy and Delivery
Location
Dallas, Texas, United States
Company size
39028 employees

Who is Emily Sims? Overview

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Quick answer

Emily Sims is listed as Project Manager, Ops Strategy and Delivery at Southwest Airlines, a with 39028 employees, based in Dallas, Texas, United States. AeroLeads shows a work email signal at southwest.com and a matched LinkedIn profile for Emily Sims.

Emily Sims previously worked as Business Consultant at Southwest Airlines and Associate Business Consultant at Southwest Airlines. Emily Sims holds Master Of Business Administration, Strategy And Management from Smu Cox School Of Business.

Company email context

Email format at Southwest Airlines

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{first}{last}@southwest.com
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AeroLeads found 1 current-domain work email signal for Emily Sims. Compare company email patterns before reaching out.

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Profile bio

About Emily Sims

With 5 years of internal consulting experience at a major airline, I consider myself a driven and strategic problem-solver. With expertise spanning across areas including operational consulting, technology modernization, change management, employee experience, and customer experience, I bring trusted solutions coupled with effective communication skills to the table. I have a strong track record of exceeding expectations set by my team and challenged by myself, and am recognized by my peers and managers as a disciplined and dependable team player.With these strengths and a passion to continuously learn, I am confident I will excel as a top contributing partner and strive to take my career to the next level. I look forward to connecting with you.

Listed skills include Leadership, Writing, Powerpoint, Public Speaking, and 15 others.

Current workplace

Emily Sims's current company

Company context helps verify the profile and gives searchers a useful next step.

Southwest Airlines
Southwest Airlines
Project Manager, Ops Strategy and Delivery
Dallas, TX, US
Website
southwest.com
Employees
39028
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6 roles

Emily Sims work experience

A career timeline built from the work history available for this profile.

Business Consultant

Current
Southwest Airlines

Dallas, Texas, United States

Jul 2023 - Present

Associate Business Consultant

Southwest Airlines

Dallas, Texas, United States

Sep 2022 - Jul 2023

Senior Hospitality Specialist

Southwest Airlines

Dallas, Texas, United States

• Awarded competitive "Southwest Champion" in Q3 2022 for spearheading team member engagement project impacting 5K+ frontline employees across 5 regions by overseeing entire project scope for a team of 10• Analyzed NPS and employee satisfaction survey scores to identify key improvement areas, resulting in implementation of 5 Hospitality Roadshows• Coordinated and executed Hospitality Roadshows; day-long trips to meet with operational and front-line leaders and team members; increased NPS 2% as direct result• Liaised with 2 departments (Flight Attendants, Customer Service Reps) to develop and implement strategies to refine internal and external hospitality experiences; collaborate with 5+ cross-functional teams• Led development of 2023 hospitality workflow strategy implementation to enhance onboarding experience for all new hires company-wide; coordinating project scope with 9 department representatives

Apr 2022 - Sep 2022

Hospitality Specialist

Southwest Airlines

Dallas, Texas, United States

• Won Hospitality Specialist FT offer for internship success; oversaw programs for Flight Attendants, Customer Service Reps, and Pilots company-wide; selected to backfill Engagement Analyst role concurrently• Created Employee Journey presentation for Senior Leadership to improve team member engagement experiences; analyzed 55K+ data points to develop reports; won project funding approvals for each proposal• Analyzed "Hospitality Voice of the Customer" dashboard to identify discrepancies; compiled results into comprehensive deck and presented to Senior Leadership and Partners monthly and quarterly

Sep 2019 - Apr 2022

Hospitality Analyst Intern

Southwest Airlines

Dallas, Texas

• Developed plan to evaluate status of hospitality secret shopper program and presented strategy to executive leadership to identify impact on 2020 annual operational performance• Assessed the value of secret shopper program through feedback from operational leaders to improve program management and hospitality measurement• Managed multiple tasks, including volunteer communications, and assisted with production of Hospitality Summits to ensure seamless execution of each event

May 2019 - Sep 2019
Team & coworkers

Colleagues at Southwest Airlines

Other employees you can reach at southwest.com. View company contacts for 39028 employees →

EH Emily Hall Emily Hall Colleague at Southwest AirlinesScottsdale, Arizona, United States View → DS Doug Smith Doug Smith Colleague at Southwest AirlinesMelbourne, Florida, United States View → KD Katelyn Dittmann Katelyn Dittmann Colleague at Southwest AirlinesArlington, Texas, United States View → YN Yolanda Negron Yolanda Negron Colleague at Southwest AirlinesLuquillo, Puerto Rico View → JS Jake Sharp Jake Sharp Colleague at Southwest AirlinesLouisville Metropolitan Area, United States View → JF Jaclyn Farrell Jaclyn Farrell Colleague at Southwest AirlinesPilgrim, Kentucky, United States View → NM Nia Muhammad Nia Muhammad Colleague at Southwest AirlinesJonesboro, Georgia, United States View → TE Troy Erwin Troy Erwin Colleague at Southwest AirlinesDallas, Texas, United States View → SG Stephanie Grubbs Stephanie Grubbs Colleague at Southwest AirlinesNewnan, Georgia, United States View → JF Justin Fox, C.M. Justin Fox, C.M. Colleague at Southwest AirlinesDallas, Texas, United States View →
3 education records

Emily Sims education

Master Of Business Administration, Strategy And Management

Smu Cox School Of Business

Activities and Societies: Merit Scholarship Award RecipientMembership: Consulting and Strategy Club, Women in Business

Bachelor Of Arts, Psychology

Wake Forest University

Activities and Societies: Kappa Delta Sorority Leadership (Assistant Vice President Membership, Recruitment Day Chair), Dean's List.

High School

Ursuline Academy Of Dallas

Activities and Societies: Alumnae Association Leadership Scholarship AwardLeadership: Student Council (Class President 2014 and 2015)

FAQ

Frequently asked questions about Emily Sims

Quick answers generated from the profile data available on this page.

What company does Emily Sims work for?

Emily Sims works for Southwest Airlines.

What is Emily Sims's role at Southwest Airlines?

Emily Sims is listed as Project Manager, Ops Strategy and Delivery at Southwest Airlines.

What is Emily Sims's email address?

AeroLeads has found 1 work email signal at @southwest.com for Emily Sims at Southwest Airlines.

Where is Emily Sims based?

Emily Sims is based in Dallas, Texas, United States while working with Southwest Airlines.

What companies has Emily Sims worked for?

Emily Sims has worked for Southwest Airlines.

Who are Emily Sims's colleagues at Southwest Airlines?

Emily Sims's colleagues at Southwest Airlines include Emily Hall, Doug Smith, Katelyn Dittmann, Yolanda Negron, and Jake Sharp.

How can I contact Emily Sims?

You can use AeroLeads to view verified contact signals for Emily Sims at Southwest Airlines, including work email, phone, and LinkedIn data when available.

What schools did Emily Sims attend?

Emily Sims holds Master Of Business Administration, Strategy And Management from Smu Cox School Of Business.

What skills is Emily Sims known for?

Emily Sims is listed with skills including Leadership, Writing, Powerpoint, Public Speaking, Qualtrics, Teaching, Event Planning, and Data Analysis.

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