Directed implementation of a global quality management system to ensure consistent and quality products and service delivery to customers while promoting a culture of continuous improvement.Designed and oversaw auditing systems to monitor, evaluate, and report on internal best practices and on health and safety standards in operations across 38 cities worldwide.Collaborated cross-functionally in a 200+ person organization to develop and uphold policies and procedures and optimize budget utilization.Implemented the Food Safety System, building off Good Manufacturing Practices (NSF), and heading a HACCP Team for upholding protocols and identifying areas of risk. Headed the Occupational Health & Safety Program, researching and implementing standards from OSHA (US), OHS (Canada) and HSE (Europe).

Directed the flagship NYC location for an urban beekeeping company, effectively opening a warehouse and overseeing all facets of operations consisting of strategic planning for growth, policy and procedure administration, client relations, inventory control, and talent management and development.Developed and implemented budget plans, monitored expenditures against budget; forecasted future budget needs.Hired, led, and trained a team, monitoring key performance indicators (KPIs), communicating expectations for staff members to drive alignment and goal achievement.

Removed dangerous feral bee colonies from nuisance locations; rehousing them at local farmers' fields and orchards.Managed relationships with land owners, beekeepers and local officials.

Conducted compliance and oversight investigations into complex cases of sexual abuse, medical neglect, and death of people with special needs.Navigated a complex, high-pressure environment with tact, training and supervising investigators while providing direction on policy, procedures, and strategies, and ensuring casework integrity. Leveraged local and state laws and policy knowledge, examining quality assurance procedures to execute corrective actions and deliver policy recommendations. Facilitated forensic interviews, including coordinating witnesses and analyzing evidence containing complex and sensitive information; produced comprehensive written reports for broad audiences.

Investigated media-sensitive fraud, abuse and mismanagement committed by educators and senior department officials; quickly identified as an internal leader to assume the supervising and training of investigators. Employed city and state educational policy expertise to make case determinations, identify quality assurance issues, and develop reports that effectively synthesized and conveyed critical information.

Recruited, interviewed, hired and onboarded staff (baristas, cooks, and other team members).Monitored quality control for products and supplies.Created and maintained budgets for daily operations, including payroll, inventory, and overhead costs; tracked expenses, sales, and profit margins to ensure profitability.Negotiated pricing, delivery schedules, and terms with suppliers.

Managed a legal and direct-services caseload, coordinating between and negotiating with a range of stakeholders to advocate in criminal court for an Alternative to Incarceration Program; effectively managed and fulfilled all requisite programmatic benchmarks that ensured continued grant funding.