Emily Klugman Email & Phone Number

Collingwood, On, Ca

Kingston, Ontario, Canada

Schedule Management: Oversee professional and personal scheduling for senior management, including agendas, mail, email, phone calls, and client interactions.Communication Coordination: Coordinate information flow to senior management, manage correspondence, and draft letters. Travel Logistics: Arrange comprehensive travel itineraries and manage expenses for senior management and other staff.Meeting Facilitation: Arrange and attend meetings, take minutes, prepare agendas, and coordinate with customers.Event Coordination: Coordinate company meetings and social functions, ensuring smooth logistics in collaboration with management.Project Support: Act as a professional liaison for senior management on projects, and complete assigned tasks promptly.Administrative Support: Provide general administrative and office support, attend staff meetings, and maintain an electronic filing system.Document Management: Ensure timely signing of documents, including contracts and legal documents.Reporting: Prepare and manage Key Performance Indicator (KPI) reports.Social Media Management: Oversee social media platforms (Instagram, Facebook, LinkedIn) for professional representation.Confidentiality: Maintain strict confidentiality and professionalism in handling all materials.

Real Estate Law Support: Provide comprehensive support in real estate law matters, including document preparation, title searches, and transaction coordination, ensuring seamless and efficient processes for clients.Family Law Assistance: Collaborate with lawyers in handling family law cases, managing documentation, conducting legal research, and assisting in case preparation for matters such as divorce, child custody, and spousal support.Independent Small Claims Court Cases: Independently manage and handle small claims court cases. This involves preparing pleadings such as the plaintiff's claim or defence, engaging in client communication, gathering evidence, and ensuring compliance with legal proceduresClient Communication: Serve as a primary point of contact for clients, providing updates on case progress, answering inquiries, and ensuring a high level of client satisfaction through clear and timely communication.Document Management: Organize and maintain legal documents, ensuring accuracy and accessibility for efficient case management, utilizing remote collaboration tools and document management systems.Deadline Management: Prioritize and manage multiple tasks and deadlines efficiently, ensuring that all legal procedures and timelines are adhered to for each case.Remote Collaboration: Effectively collaborate with colleagues and clients in a remote work environment, utilizing digital tools and communication platforms to maintain seamless workflow and team connectivity.

Kingston, Ontario, Canada

Signature Authentication: Professionally witness and authenticate signatures, ensuring legal validity.Oath Administration: Administer oaths with accuracy and adherence to legal protocols.Affidavit Verification: Verify signatures and facilitate the proper execution of affidavits.Client-Centric Service: Provide convenient notary services from a home office, offering a welcoming and accessible environment for clients.

Kingston, Ontario, Canada

Document Drafting: Proficiently drafted Wills and Powers of Attorney for Property and Personal Care, showcasing meticulous attention to detail and legal precision.Legal Document Management: Prepared notarized copies and a variety of legal documents, including Memoranda, Retainer Agreements, Authorizations and Directions, and Affidavits, ensuring accuracy and compliance with legal standards.Client-Solicitor Liaison: Acted as a crucial link between clients and solicitors, organizing and attending meetings for document execution, managing a high volume of email and phone correspondence, and conducting client intake meetings. Demonstrated strong interpersonal and communication skills.File Management: Organized, updated, and maintained 20+ physical and electronic client files concurrently, ensuring efficient retrieval of information and adherence to confidentiality standards.Financial Administration: Handled the preparation of invoices, contributing to the financial administration of the practice and maintaining transparent communication with clients regarding billing matters.Continuous Professional Development: Stayed informed about updates in Wills and Estates law, ensuring continuous professional development to provide up-to-date and accurate legal services.

Toronto, Ontario, Canada

Field Placement: Completed 120 hours of field placement as mandated by the Law Society of Ontario (LSO), gaining practical experience and applying legal knowledge in a professional setting.Client Communication: Responsively answered client inquiries, providing clear and concise updates on their case status. Demonstrated effective communication skills to ensure clients were informed and reassured throughout the legal process.File Management: Meticulously organized and maintained client files, ensuring compliance with deadlines and facilitating the timely processing of cases. Legal Counsel Support: Collaborated with legal counsel in various aspects of case management, including handling authorizations, undertakings, discoveries, and productions to insurance companies and defence counsel. Demonstrated a keen attention to detail and adherence to legal procedures.Meeting Deadlines: Prioritized and managed tasks effectively to meet deadlines, ensuring that legal processes were carried out smoothly and efficiently.Continuous Learning: Actively engaged in ongoing professional development, staying updated on changes in legal procedures and regulations to enhance job performance and contribute to the overall success of the legal team.

Xiamen, Fujian, China

Curriculum Development: Designed and implemented over 100 individualized lesson plans, interactive class curricula, and engaging handouts to tailor learning experiences for diverse age groups (3-18 years). Personalized materials enhanced learning objectives, fostering a dynamic and student-centered educational environment.Teaching: Instructed students across various age groups, consistently achieving improvements in student test scores, and garnering excellent feedback from both students and parents. Contributed to a commendable 90% graduation rate, reflecting the effectiveness of teaching methods and classroom engagement.Innovative Phonics Program: Spearheaded a unique summer phonics program catering to beginner students. This initiative significantly boosted students' learning confidence in speaking English and addressed challenges in second language acquisition, demonstrating a commitment to innovative and effective teaching methods.Sales and Marketing: Actively engaged in sales during parent-teacher conferences, successfully promoting and selling summer and winter courses. Demonstrated strong communication and persuasion skills, converting approximately 80% of prospects into course sales, contributing to increased enrollment and revenue generation.Parent and Community Engagement: Fostered positive relationships with parents through regular communication, addressing concerns, and providing progress updates. Organized and participated in extracurricular activities, strengthening the school's ties with the community and creating a supportive learning environment.Cultural Integration: Actively immersed in the local culture, incorporating cultural elements into lessons to enhance students' understanding and appreciation of the English language, fostering a global perspective.

Toronto, Canada Area

Managed high-volume customer inquiries: Addressed a substantial volume of customer inquiries related to orders, billing, and product availability, demonstrating strong product knowledge and communication skills.Ensured first-call issue resolution: Prioritized complete customer satisfaction by identifying and resolving issues on the initial call, minimizing the need for escalation and fostering positive customer experiences.Consistent performance excellence: Successfully handled an average of 400 inquiries per week, consistently meeting and exceeding performance benchmarks for speed, accuracy, and volume, contributing to a high level of customer service.Proactive problem-solving: Proactively identified and addressed customer concerns, providing effective solutions and contributing to a proactive and customer-centric approach within the call center.Productivity enhancement: Implemented efficient time-management strategies to handle inquiries swiftly without compromising accuracy, contributing to overall team productivity.Customer feedback integration: Actively listened to customer feedback, incorporating valuable insights into daily interactions to enhance overall service quality and customer satisfaction.

Toronto

Handled high-volume phone system: Managed incoming calls, booked appointments, and provided information, ensuring efficient communication.Facilitated in-person interactions: Welcomed and assisted walk-in clients, agents, and brokers, contributing to a positive first impression.Drafted legal documents: Produced offers, deeds, and lease agreements using Lone Wolf System and Microsoft Office, ensuring precision and compliance.Improved organizational efficiency: Revamped filing system and implemented Microsoft Outlook for enhanced scheduling and communication.Collaborated and supported teams: Assisted colleagues and collaborated across departments, contributing to overall team efficiency.Managed client relationships: Established and maintained positive relationships, enhancing the company's reputation for exceptional service.Initiated process improvements: Proactively identified and implemented solutions, contributing to overall operational efficiency.

Bachelor Of Arts - Ba, Criminology And Contemporary Studies, Minor In Psychology

• Graduated with Honours

Diploma, Paralegal, 3.8/4.0 Gpa

• Accredited by the Law Society of Ontario • Expected Graduation Date: October 2020 • Expected to write LSO’s licensing exam: July 2021