I am a pleasant individual who is approachable and a team player. At the same time, I can be independent, if needed to. I have excellent communication and negotiation skills and interact well with all level of people. Some of my positive traits are confidence, meticulous and well organized. I do not believe in short cuts to success and that hard works pay off. I embrace change for betterment in efficiency and effectiveness. My many years of working experience in different sectors have contributed to my excellent way of thinking on my feet and creativity skills. I demonstrate a high level of commitment to achieve corporate objectives.
S&M Group
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E-Commerce ManagerS&M Group Oct 2017 - PresentPuchong Malaysia- Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.- Sourcing for new products from online or local sources - Compose descriptions of merchandise for posting to online platform- Develop or revise business plans for online business, emphasizing factors such as product line, pricing, inventory, or marketing strategy- Manage multiple e-commerce… Show more - Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.- Sourcing for new products from online or local sources - Compose descriptions of merchandise for posting to online platform- Develop or revise business plans for online business, emphasizing factors such as product line, pricing, inventory, or marketing strategy- Manage multiple e-commerce sites Show less
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Category Manager11Street Jul 2016 - Sep 2017Kuala Lumpur, Malaysia- Maintain on-going relationships with Key Sellers and long tail sellers. Actively source new sellers to grow existing base, negotiate seller terms with sellers- Responsible for revenue target and manage margin effectively for assigned category- Expand existing active seller base within assigned category- Negotiate contract terms with sellers- Manage and development of wide assortments of products within assigned category covering Furniture, Bedding and Bathroom, Home… Show more - Maintain on-going relationships with Key Sellers and long tail sellers. Actively source new sellers to grow existing base, negotiate seller terms with sellers- Responsible for revenue target and manage margin effectively for assigned category- Expand existing active seller base within assigned category- Negotiate contract terms with sellers- Manage and development of wide assortments of products within assigned category covering Furniture, Bedding and Bathroom, Home Improvement & Pets- Structure deals with sellers and work closely with Sales Promotion team to improve revenue- Attentive to sellers need and ensure top seller quality via constant education and training - Work closely with other merchandising team to support seller and improve sales- Any other ad-hoc assignment by superior Show less
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Key Account ManagerTesco Stores (Malaysia) Sdn Bhd Aug 2015 - Jul 2016Kepong Malaysia- Develop and manage supplier relationships- Negotiate with supplier on product range, pricing, terms and conditions- Explore the competitor market, pricing and market demand. Propose for sharpen price, analyze the cost and profit that will occur- Analyze and monitor sales records, trends and economic conditions to anticipate customer buying patterns and to predict future trends- Manage supplier’s performance and ensure consistent supply of quality products and timely delivery… Show more - Develop and manage supplier relationships- Negotiate with supplier on product range, pricing, terms and conditions- Explore the competitor market, pricing and market demand. Propose for sharpen price, analyze the cost and profit that will occur- Analyze and monitor sales records, trends and economic conditions to anticipate customer buying patterns and to predict future trends- Manage supplier’s performance and ensure consistent supply of quality products and timely delivery of products- Negotiate with existing suppliers to achieve company’s cost objective for the best pricing and profit margins Show less
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Assistant Marketing ManagerSyarikat Yoong Onn Sdn Bhd Apr 2010 - Aug 2015Cheras Kuala Lumpur- Manage Hypermarket account & Aeon Cambodia business- Support by involving in handling of sales & administration reports and confidential documents and agreements- Observing, supervising & preparing proposals, agreements, sales reports and presentation based on sales analysis - Manage, follow up and expand wholesale / project / ad hoc / outright business- Assisting in merchandising & development for selected markets- Conduct regular cross check with warehouse department to… Show more - Manage Hypermarket account & Aeon Cambodia business- Support by involving in handling of sales & administration reports and confidential documents and agreements- Observing, supervising & preparing proposals, agreements, sales reports and presentation based on sales analysis - Manage, follow up and expand wholesale / project / ad hoc / outright business- Assisting in merchandising & development for selected markets- Conduct regular cross check with warehouse department to prevent overstock- Monitor movement of stocks and ensure stocks are accurate - Propose mechanics for slow moving stock and aging stocks- Check, update and advise stocks replenishment on fast moving products- Plan with Operation Manager & achieve yearly business plan target within minimum time and optimum selling price- Managing inventory control by ensuring stocks are on healthy level. The under performed and aging stocks are monitored and act upon immediately by merchandising team- Monitor, review and report on all marketing activities and results- Organise, manage set up and dismantle and coordinate with all relevant parties involved- Manage sales enquiries, sales leads, presentation and closure- Work closely with other internal departments to support marketing objectives Show less -
Event ServicesOrchid Country Club Nov 2005 - Aug 2009Singapore- Coordinate and collect all the info from clients & suppliers and coordinate the execution- Develop and maintain client relationship, to communicate with client- Preparation of the event order to distribute to the relevant department - Able to handle multiple events concurrently and meet deadlines- Make sure deliverables are according to our clients designated guidelines and requirements- Supervise and coordinate on site to ensure quality of event- Coordinate with the… Show more - Coordinate and collect all the info from clients & suppliers and coordinate the execution- Develop and maintain client relationship, to communicate with client- Preparation of the event order to distribute to the relevant department - Able to handle multiple events concurrently and meet deadlines- Make sure deliverables are according to our clients designated guidelines and requirements- Supervise and coordinate on site to ensure quality of event- Coordinate with the internal teams as well as suppliers Show less -
Sales RepresentativeSummer Home Marketing Jul 2004 - Oct 2005Ipoh Perak- To ensure excellent customer satisfaction levels- Taking care walk-in customers, kitchen product recommendation, cashiering, order taking, organization of deliveries to customers- Handling sales enquiries via phone calls- Implement marketing strategy to promote to retail activity, under the supervision of the branch manager- Daily maintenance of the shop’s cleanliness & tidiness- Daily sales reporting- Weekly operation report
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Resort OfficerOrchid Country Club Sep 1999 - Sep 2003Singapore- Maximize room sales and revenue for Club / Hotel. Maintaining a sales attitude at all times and use all opportunities to “up-sell’’ the hotel to increase revenue & occupancy - Ensure all guests are efficiently check-in & check out and a high standard of guest is constantly maintained- Prepare and keep arrival & departure records- Study all reservations for the day and make necessary arrangements before guest’s arrival- Pre-block specially requested rooms & rooms for… Show more - Maximize room sales and revenue for Club / Hotel. Maintaining a sales attitude at all times and use all opportunities to “up-sell’’ the hotel to increase revenue & occupancy - Ensure all guests are efficiently check-in & check out and a high standard of guest is constantly maintained- Prepare and keep arrival & departure records- Study all reservations for the day and make necessary arrangements before guest’s arrival- Pre-block specially requested rooms & rooms for VIPs- Maintain and update guest’s account & ensure that all supporting documents are attached- Provide immediate attention to customer’s problems and follow up with resolutions- Issue Safe Deposit Boxes & service the guest who wants to have access to the Safe Deposit boxes- Handle incoming & outgoing mail and fax for guest- Perform cashiering tasks & transact foreign currency exchange- Balance the individually assigned cash drawer & responsible for the daily turn in Show less
Emily Ching Skills
Frequently Asked Questions about Emily Ching
What company does Emily Ching work for?
Emily Ching works for S&m Group
What is Emily Ching's role at the current company?
Emily Ching's current role is E-commerce Manager.
What skills is Emily Ching known for?
Emily Ching has skills like Business Development.
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