Responsible for delivering forward thinking services to the community and looking for ways to engage and delight our library patrons. Highlights of my time at Winnetka-Northfield:-Served as Interim Library Director from January to July, 2020.-Created a centralized District scheduling system, accounting for programs, desk coverage and off desk project time.-Successfully assessed the needs of the staff and community to improve programs and services in Adult Services, which includes the district makerspace, The Studio.- Managed the combination of the reference and circulation desks to one service point during the 2018 library renovation, including staff cross-training and an initiative to promote all Circulation Clerks to Circulation Associates.- Increased District circulation and patron satisfaction, with overall circulation trending upwards for the past 3 years. Patron satisfaction in library service is over 96% according to our most recent patron survey conducted in May of 2019.

Led the District response to the COVID pandemic crisis, including writing a pandemic response plan managing the District closure and shifting to virtual services. Collaborated with the leadership team to manage staff and community communication, human resources, and other District projects and issues while in the interim between library directors. Managed regular director duties in the interim, including board meeting preparation, financials and annual budgeting, and facilities management.

Provided reference, readers' advisory, and audiovisual services, created web content for the library's Lists page, and co-run the LitLounge book discussion at the Curragh Irish Pub.

After my first year as a Reference Librarian, was promoted to Head of Reference Services, then worked to merge the Multimedia and Readers’ Services Departments with Reference Services into one Adult Services Department in 2011. Highlights of my time at Deerfield:- Hired, trained, coached, and encouraged staff.- Managed adult collection development, set and communicated high standards for reference and advisory service, and managed adult programming.- During renovation, planned the physical move of the Adult Services Department to a temporary location and merged reference and readers’ advisory services to one area with one desk.- Created initial remodel plans with the management team for a successful referendum.-Worked with the management team to migrate to a new ILS and train staff on the system.

Opened and ran the University Archives in the archivist's absenceProvided archival and library reference services for students, faculty, and staffDeveloped and conducted library instruction sessions for undergraduate studentsConducted an open forum for Dominican University students to discuss library servicesAccessioned, arranged, and wrote inventories for Dominican University archival collectionsCompleted a Civil War collection digitization project of over 200 documents

Processed and wrote a finding aid for the Scottsdale Chicago neighborhood collectionCataloged and processed pieces for the library's Art and Artifacts Collection Aided in the installation of a traveling Smithsonian exhibitObserved instruction sessions with both high school and undergraduate students

Supervised and trained student workersExecuted ordering of interlibrary loan article requests using OCLC and FirstSearch programsContacted lending institutions when problems occurred with photocopy requests

Provided information about the library, its services, and its history to patronsAssessed fees for damaged materials and worked to resolve any issues patrons had with the feesChecked materials in and out and registered patrons for library cardsProvided general customer service for library patrons