Emily Cooper Email and Phone Number

Responsible for customer engagement, identifying ongoing customer needs and concerns, interacting with sales, marketing, engineering, and management on a daily basis. Train current and future customers to use our software. Build effective user communication guides, case studies, and other marketing materials used by the sales team. Promote the right solutions at the right time.Responsible for keeping the team operationally aligned so that we can keep moving at our fast pace. Manage day-to-day operations, meetings, client interactions, administrative and sales operations needs. Identify and manage back-end systems and processes to keep everyone on the same page and aligned to the company’s goals. Provide webinars to different user types.Onboard new users.Onboard new employees.Manage HR practices.Designed policies and procedures Enhance customer experience Influence process improvement

 Consulting and training clients to use CareerPlug’s best practices Leading weekly webinars to ensure proper onboarding and proficiency in using the software Delivering proactive, personalized services and build long-term, consultative partnerships with our clients  Supporting team in meeting client retention goals through inbound and outbound communication Personalizing client interaction by learning the client’s hiring goals and offering strategies and best practices Devoting time to each client so that they feel set up for success when using the CareerPlug system Working with leadership to set and achieve individual and team goals Providing frontline phone and email customer support to clients

 Increased the services rendered to clients Improved the scheduling organization for both cleaners and clients Bettered the communication, and helped create policies and procedures for Broomly Learned what a start-up company must go through in order to make changes for improvement Effectively changed the communication between Corporate and the cleaners  Proactively increased profits by helping and persuading clients to remain loyal  Single-handedly implemented new communication between subdivisions within Broomly

 Increased the hospitality and care by emotionally caring for over 1,000 patients and their families  Successfully led initiatives in the Vaccines For Children Program to provide vaccines to underinsured patients Administered vaccines to children after recording vitals and information in patients’ Electronic Health Record  Educated over 15 employees on labor laws, health safety regulations, and proper handling of vaccines Advocated for patients needs to insurance companies and multifunctional specialty care organizations Collaborated with more than 30 specialty providers in multiple practices and hospitals across the country Managed the administrative tasks and communications within the practice and between other practices Acted as a patient/provider relations liaison as well as a provider/provider liaison  Wrote and edited various legal documents and social media posts intended for internal and external distribution Developed the practice’s first Facebook page

 Increased safety and awareness at the waterfront by implementing a new buddy system, which allowed us to keep track of children easier and more efficiently  Directed and managed more than 25 lifeguards, counselors and children each day by enacting a trading system for guards to cross train, which resulted in increased productivity and elevated employee satisfaction In 2013 final summer session, assigned additional responsibilities to lead waterfront activities and manage a cabin of 12 young women  Helped strengthen the synergy and efficiency within camp by facilitating dialogue about process improvement opportunities thus impacting how the children, counselors, and activities are impacted each day Developed a successful department by executing consistent management practices: weekly in-services, monthly evaluations, performance management, and recognition awards Responsible for setting goals within our department and making sure they were met in order to operate the camp with greater efficiency and effectiveness