• Consistently delivers a remarkable customer experience through assisting and handling claims• Within approved limits or authority, explains terms of policy, applies claims settlement procedures to handle claims, initiate claim payment process, and close files• Uses various electronic resources for claim handling• Follows established procedures to appropriately review, handle, and settle applicable routine claims• Researches, resolves, and settles claims within approved limits and/or as directed• Organizes and processes assigned work and large volumes of claims utilizing appropriate procedures• Follows standard claim processes. Sets expectations about timing of claim process• Applies knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy• Work may include- Explaining automotive repair methods and parts, reviewing written or computerized estimates, arranging rental car and towing services, understanding medical and anatomical terminology, within approved limits• Recognizes and refers claims that are beyond scope of authority• Works in partnership with the Claim Specialist• May work with attorneys and paralegals in coordination with the Claim Specialist • Communicates with team members, business partners, and external customers which may require contact by telephone, written correspondence, in-person, or other electronic media

- Order various documents and supplies from internal and external vendors (i.e. copies of loan documents, deposit product supplies, and customized letterhead documents)- Regularly utilize multiple applications simultaneously to process customer requests. - Knowledgeable of numerous security procedures to protect sensitive customer information and maintain confidentiality - In constant communication with customers to answer questions and fulfill requests via inbound calls - Deescalate situations concerning disgruntled customers- Knowledgeable of Microsoft Office applications

-Ran the reception desk, answering phones and directing calls to staff inside and outside of Alumni Development department. I also accept, organize and file monetary gifts, and send appropriate "thank-you" letters. -Make outbound calls to prospective students and parents on behalf of Admissions Counselors regarding potential enrollment; meet and exceed goals.

ITPeopleNetwork is a Chicago based IT consultancy firm that provides professional advisory and staffing services in key technology & functional areas at a competitive cost to customers across the United States.-Develop business relationships with current clients and build partnerships with new companies looking for strategic services and staffing in the Information Technology industry-Develop creative solutions to meet existing clients’ needs and to pursue new client opportunities-Work directly with an offshore team (Kolkata, India) to provide job requirements, search for candidates, and advise proper screening techniques-Traveled to client sites to meet face-to- face and develop strong personal relationships with client-Manage service delivery on existing accounts to ensure client retention-Negotiate salaries and benefits with candidates, and billing rates with clients-Facilitate interviews, verify work eligibility, and on-board new placements-Act as a liaison between recruiters and clients by coordinating interviews and screening candidates, ensuring that their skills match requirements of job descriptions-Drive growth on assigned and newly generated accounts-Perform recruiting activities such as sourcing through various career web sites, maintaining relationships with candidates, and selling opportunities to passive candidates-In-depth experience with a Vendor Management System

-Contacted and interviewed prospective clients to obtain data about their healthcare needs and set appointments to review options in-person-Customized insurance programs to suit individual clients and drive sales-Wrote Health Insurance policies for individuals over and under 65 years old-Obtained Texas and Illinois Health and Life Insurance License-Certified to discuss and sell Affordable Care Act options

-Surpass changing individual sales goals-Provide warm welcome for all customers-Modify displays for new products

-Developed positive customer relationships-Performed transactions such as deposits, withdrawals, transfers-Created Cashier’s Checks/Money Orders-Ensured cash drawer was balanced every shift-Suggested different products/services to better meet customers banking needs

-Managed average of 15 employees per shift, delegating tasks to increase maximum output efficiency-Maintained financial and supervisory confidentiality and documented employee successes and misconductNew Store Opening Team Member-Requested to assist with opening new locations in Tempe, AZ, Scottsdale, AZ, and New Lenox, IL between 2012-2013-Assisted on-site with training and performance for four-week periods at each location

-Handled cash and credit card transactions-Ensured other employees’ drawers are balanced correctly-Created nightly cash / credit reports-Entered data into Excel spreadsheets nightly-Balanced safe on nightly basis

-Instructed orientation classes for new hires-Trained new hires on all stations-Taught trainees proper techniques and etiquette for resolving guests' difficult situations

-Provided a friendly and welcoming atmosphere for guests-Resolved guest issues-Worked on all guest service stations