Emily Cusack Email & Phone Number

United States

Assisting agents in locating coverage for various personal line risks.

Michigan, United States

Provides exceptional support for insurance needs to agents by reviewing policy and account change and bind requests per state and company guidelines while maintaining accuracy and high processing volumes.Knowledge article author and editor, with upwards of 20 updates a month to processing guidelinesResponsible for reviewing and processing new and existing.

Michigan, United States

Applied pattern recognition to detect fraud and policy violations in flagged claims. Implemented risk-mitigation strategies adhering to regulatory and company standards.Conducted investigations, gathering evidence for informed underwriting decisions and legalnotices.Proficiently operated Guidewire and mainframe systems.

Michigan, United States

Innovated company-wide Motor Vehicle Reports approach, saving 21,000 work hours and$500,000 annually. Authored knowledge articles, delivering weekly updates on specialty insurance regulations andpolicies.Led New Hire Training for Motor Vehicle Reports and as Assistant Trainer for Policy Endorsements, supervising 21 entry-level specialists with feedback.

Caledonia Michigan

Obtained property and casualty insurance licensure in 42 states, enabling informed policyadjustments and elevating customer interactions for heightened engagement and satisfaction.Provided exceptional customer support, managing a high daily call volume of up to 210 calls with a 98% resolution rate.

Ionia

I provide exceptional customer service, manage a team for food preparation, oversee sanitation of food preparation services and ovens, and ensure 100% customer satisfaction.

Greater Grand Rapids, Michigan Area

• Led fundraising operations and managed social media campaigns, collecting over $10,000 fornon-profit organizations to support IM Kids Third Meal and the fight against childhood hungerand food insecurity.

Cold calling potential students, offering scholarship information, assisting with transferring from high school to college.

Cashier, store opener and closer, morning paper work, morning and evening prep, and customer service.

• Managed hundreds of constituent requests, effectively communicating with individuals from allethnicities and backgrounds for city board meetings, farmers market events, and Fire Festplanning/vendor reservations

Battle Creek

I worked to make the shopping experience comfortable and to entice customers to buy.

Lake Odessa

Made sure all bean shipments met the company's standard of excellence.

Battle Creek

Bachelor Of Arts - Ba, Sociology And Anthropology

Activities and Societies: MarchingBand, Echo Reporter/Columnist

2 Bachelor Of Arts (B.A.), Sociology And Writing

Activities and Societies: Wind Ensemble, Marching Band, Pep Band, Band Recruitment Liaison, Archive Assistant and Writer, Staff Editor and.

Diploma, General Studies

Activities and Societies: Marching Band Section Leader, 4-H President, and Symphonic Band Section Leader.Obtained my general education.