Emily Davis Email & Phone Number

Exeter, United Kingdom

• Provision of efficient centralised operations, administrative and legal document services in a manner which is consistent with the increasingly competitive environment in which the Firm operates• Line management of the Operations, Admin and Legal Document teams across 4 offices • Analysis of workflows and reporting to enable effective performance management, ensuring the highest level of service is provided to the Firm• Contract management of outsourced switchboard, legal document and travel services ensuring service delivery is in line with contractual commitments. • Responsible for contract negotiation and tenders for outsourced services• Built positive relationships with key stakeholders across the firm including Directors and Partners to enable effective implementation of firm wide projects • Responsible for the Firm's operations budget including regular monitoring of spend against budget, setting the annual budget and seeking opportunity for savings• Responsible for the Firm's business travel including budget and business account management• Implemented firm wide process change projects to deadline, including a recent COVID office booking and track & trace process and new task management software• Oversight of learning and training development for support services, enhancing and coordinating the development programme • Recent experience of leading teams through significant change including moving to a remote working model

Exeter

• Consistently driving the Team to achieve sales and KPIs through communication of targets, coaching and feedback on performance• Being highly commercial in a challenging economic climate by utilizing reports to seek opportunities and implement these to maximise profit• Responsible for Profit and Loss of store, managing controllable costs and setting budgets for use of resources through a quarterly business plan• Line management of team including recruitment of the ‘Best Talent’, retention of an engaged and focused team through PDPs, Appraisals and coaching. Investigation and Disciplinary matters• Coaching the management team to achieve high levels of service• High level of communication with all areas of the business including head office • Raising profile of store and team through engagement with brand software• Deputy to Area manager covering workload when AM was out of the business and built great working relationships with other managers on the area who often contact me for support and advice• Managing all aspects of Profit Protection, stock takes, cash handling and staff awareness • Responsible for regular Health & Safety checks, risk assessments and Fire Safety Training with staff

Exeter

• Ensuring store targets are achieved by maximising sales opportunities. The store was performing + 16% (+£104,546) vs previous year at the time I left the store• Driving the team to provide consistently high levels of customer service to meet all KPI performance • The last 3 mystery shop results were 84%, 87% and 100%. Improvements driven through coaching• Merchandising the store and windows to reflect the luxury brand that Reiss is• Controlling costs in all areas including managing staff rotas and the payroll budget. I introduced a new shift pattern which reduced total hours in store from 220 to 182 per week• 6 week secondment as Store Manager during peak trading

Exeter/Bath

• Responsible for the visual proposition of an 8000sq ft evolution store• Understanding Brand communication and implementing in store through merchandising and displays• Supporting the management team in motivating team to achieve KPI results and targets • Utilising commercial reports to ensure the placement of product meets customers’ demands• Managing stock and cost control to ensure the business is as profitable as it can be• Taken a Senior VM role on the Area by training VM staff from other stores, carrying out store visits and being Area contact in the Field Visual Merchandiser’s absence• Supported many new store openings around the country as well as company model store set up • Able to communicate my ideas effectively to management through floor walks with area/regional management, heads of department such as buying, and brand directors• I was part of the Topshop Team which won the company award for the ‘Ultimate Store Team’, for which the prize was was an all expenses paid trip to Milan for the whole store team!