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Emily Detera is listed as Technical Support Lead at LRN at LRN, a company with 429 employees, based in Metro Manila, Philippines, Philippines. AeroLeads shows a matched LinkedIn profile for Emily Detera.
Emily Detera previously worked as Technical Support Lead at Lrn and Senior Product Specialist at Thomson Reuters. Emily Detera holds Bachelor Of Science - Bs, Information Technology Major In Data Analytics from Mapúa Malayan Colleges Laguna.
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With a decade of experience in customer and technical support services, project management, onboarding, and leadership, I have a proven track record of success. Throughout my career, I have adeptly managed complex projects, consistently delivered exceptional customer satisfaction, and led teams to achieve outstanding results. Notable achievements include implementing streamlined onboarding processes, elevating customer satisfaction, expertly handling escalations to ensure exceptional service delivery, and consistently meeting project deadlines.
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Professional Experience: - Works in a prominent compliance provider, specializing in LMS and project management. Leadership Role: - Led a customer support team, ensuring exceptional service delivery. - Coached team members for optimum performance.Performance Management: - Maintained and enhanced key performance indicators. - Proactively addressed customer.
Primary Responsibilities: - Handle customer inquiries on complex issues related to the LMS platform. - Log and categorize requests efficiently. - Provide support to junior staff during escalations. - Utilize analytical skills to find effective solutions. - Filter and escalate inquiries as needed for resolution. - Monitor progress and maintain customer.
Responsible for answering customer queries related to technical issues with LMS. It also includes logging and categorizing requests, escalating complex matters to senior support, finding solutions using analytical judgment, filtering and escalating non-technical inquiries, tracking progress, and proactively updating customers. All tasks need to be.
Philippines
Philippines
- provides Tier 2 support for an all-in-one, wide format, inkjet printers, scanners and serves as point of contact for Advanced Product Support Team - provides Tier 2/3 support for POS printers and serves as point of contact for Advanced Product Support TeamRecognized for outstanding performance and lasting contribution as Top Agent for 2013 at.
Other employees you can reach at lrn.com. View company contacts for 429 employees →
Roberto Granados
Colleague at LrnSan José, San Jose, Costa Rica, Costa Rica
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CS
Carol Steele, Ccep, Mba, M Ed.
Colleague at LrnGreater Chicago Area, United States
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FO
Finn O'Higgins
Colleague at LrnIreland, Ireland
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EB
Erica Britton-Johnson
Colleague at LrnSingapore, Singapore
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SS
Shane Schmitt
Colleague at LrnOtsego, Michigan, United States, United States
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KS
Komal Sharma
Colleague at LrnMumbai, Maharashtra, India, India
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OM
Osmond Monteiro
Colleague at LrnMumbai, Maharashtra, India, India
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VD
Vrushasen Dhere
Colleague at LrnMumbai, Maharashtra, India, India
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GW
George Weaver
Colleague at LrnRedondo Beach, California, United States, United States
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RB
Ruth Benjamin
Colleague at LrnMaharashtra, India, India
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Quick answers generated from the profile data available on this page.
Emily Detera works for LRN.
Emily Detera is listed as Technical Support Lead at LRN at LRN.
Emily Detera is based in Metro Manila, Philippines, Philippines while working with LRN.
Emily Detera has worked for Lrn, Thomson Reuters, Teleperformance, and Teletech.
Emily Detera's colleagues at LRN include Roberto Granados, Carol Steele, Ccep, Mba, M Ed., Finn O'Higgins, Erica Britton-Johnson, and Shane Schmitt.
You can use AeroLeads to view verified contact signals for Emily Detera at LRN, including work email, phone, and LinkedIn data when available.
Emily Detera holds Bachelor Of Science - Bs, Information Technology Major In Data Analytics from Mapúa Malayan Colleges Laguna.
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