Emily Thom Email & Phone Number

Phoenix, AZ, US

Denver, Colorado, United States

Mesa, Arizona, United States

Phoenix, Arizona, United States

• Input client information into the client database system, track transaction activities, and submit each necessary document to the office broker for file compliance
• Create a transaction sheet with pertinent contact information for the Buyer side and Seller side, including Title and Escrow companies, and Lender info, etc.
• Skilled at handling multiple tasks simultaneously in fast-paced environment with a sense of urgency
• Oversee all contracts through closing

Phoenix, Arizona Area

• Input daily sales information
• Process and account for buyer sales incentives
• Close out, balance, and review Final Settlement statements prior to Accounting Department’s review of closed files
• Coordinate with sales associates, escrow companies, title companies, field associates, etc., to coordinate proper paperwork and timely closing of all homes

Phoenix, Arizona Area

• Converted internet customer traffic into viable sales prospects by creating desire for internet customers to visit our Welcome Home Centers
• Created a positive experience for our internet customers using email, online live chat and telephone
• Informed internet customers about current and future community and product offerings
• Coordinated with the on-site New Home Consultants to provide an extraordinary experience to our customers throughout the sales process
• Assisted Internet Sales/Marketing Manager with social media posts

• Worked within a fast-paced environment in a Level 1 Trauma Center
• Interviewed and assessed patients to determine eligibility for state, county, and hospital assistance programs
• Knowledge of healthcare-based programs such as Epic, Affinity, and ForwardHealth (Medicaid)
• Collaborated with nurses, doctors, and case managers for post-discharge needs
• Served as a liaison for payment and billing inquiries from patients
• Followed Patient Financial Services policies related to cash handling

• Created and maintained financial accounts for patients receiving medical services.
• Maintained a working knowledge of commercial insurance policies, HMO's, and government funded programs
• Performed related clerical functions, such as charts, spreadsheets, data entry and filing
• Triaged patient and visitor inquiries in person and via telephone using all customer service expectations