Emily Fleming Email & Phone Number

Interim Manager: Oversee billing which includes: data entry, running programs, reviewing reports, researching and correcting consumptions; contacting customers; calculating and reviewing charges; preparing and sending electronic file for bill creation; and resolving related billing problems.Assist customers either by phone, in person, by mail or e-mail regarding questions and problems on leaks, transfers, policies, procedures, services and bills. Research and resolve related problems. Explain and enforce Padre Dam Policy and Procedures.Prepare a variety of forms and documents: correspondence, notices, schedules, service information and reports using word processing, spreadsheets and custom software; maintain files and records.

Administration

Provided help desk support to 24 branches and back office departments.Answered 1000-1500 calls per month.Coordinated the review and handling do documentation for 24 branches in key operational areas including BSA, Escheat, Trust Accounts, IRA's, Deceased Accounts, power of Attorney, subpoenas, tax Reporting and Elder/Dependent Financial Abuse.Administered the responsibilities associated with Deluxe/Check vendor whose contract has an annual income over $150,000.Acted as liaison between the credit union and FSCC(Financial Services Cooperative), for 9 shared CCCU branches.Administered the processes required on existing business accounts including the review of all business account documentation.back-up contact with business solution vendor.Supervised and trained 5 Branch Support Specialists.

Multiple Locations

Responsible for the daily operations and sales activity for tellers and financial services platform.Balanced cash drawers and vault cash in accordance with association balancing standards.Provided assistance to staff with customer inquiries and problems, complaints, complex transactions and correspondence composition. Performed research and follow up as necessary.Directly supervised a staff of 12 employees.Conducted staff meetings to communicate policy and procedure changes and regulatory training.Administered performance evaluations, interviews, counseling and terminations.Promoted sales to reach branch goals through coaching, contests and incentives.Oversaw consumer, real estate and loan products in accordance with Agent Bank and FHMA underwriting guidelines.