Emily Freeman Email & Phone Number

Canton, Mi, Us

Plymouth, Michigan, United States

Reduced outstanding accounts receivable balances by diligently following up on overdue payments.Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.Prepared and mailed invoices to customers, processed payments, and documented account updates.Monitored accounts to verify compliance with payment terms and schedules.Negotiated payment arrangements with customers to establish timely receipt of payments.Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.Provided valuable insights into potential areas of improvement within the accounts receivable department based on thorough analysis of trends data from historical transactions.

Richmond, Virginia, United States

Manages time efficiently in order to complete all tasks within deadlines including streamlining current legal packet creation by 50%.Delivers services to client locations within specific timeframes by approving fees and assigning repossession agents to retrieve the asset.Applies effective time management techniques to meet tight deadlines.Pays attention to detail while completing assignments and working with outside vendors.Develops strong communication and organizational skills through working on group projects and establishing strong relationships with vendors and other internal departments.Used skip tracing and other techniques to locate debtors.Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records through TLO and PowerBI

United States

Received and responded to customer requests via letters, emails, telephone calls and in-person interactions, upwards of 100 dailyCoached fellow employees through day-to-day work and complex problems through training majority of my team on email management and training 6 new employeesAided colleagues, managers and customers through regular communication and assistanceDevised and implemented improvements to reporting procedures that impacted the entire departmentCollected, arranged and input information into the database systemContributed to business growth by identifying opportunities for process improvement and recommending actionable solutionsIdentified and resolved problems through root cause analysis and research