Emily Freese Email & Phone Number

Rochester, New York, United States

Rochester, New York, United States

- Train new and existing employees on Human Resource Management System (HRIS) - Train employees on working with insurance carriers on enrollments, changes, and terminations (ATCs) to client polices using online portals, phone, and email- Facilitate and participate in department mentor program including leading twice weekly meetings to develop action plans for mentees that align with department goals and company values- Oversee staff currently facilitating mass waiver process-… Show more - Train new and existing employees on Human Resource Management System (HRIS) - Train employees on working with insurance carriers on enrollments, changes, and terminations (ATCs) to client polices using online portals, phone, and email- Facilitate and participate in department mentor program including leading twice weekly meetings to develop action plans for mentees that align with department goals and company values- Oversee staff currently facilitating mass waiver process- Perform ATCs and work in HRIS to meet service level agreements - Audit employee ATCs and employee work in HRIS- Develop policy as part of specialist II team surrounding record keeping and ATCs Show less

Rochester, New York, United States

-Conducted intake of insurance documents and collaborate with state and federal insurance carriers to ensure clients obtain desired coverage-Established, managed, and maintained positive and professional relationships insurance carriers and all external and internal partners-Responded to inbound calls and placed outbound calls as required by the business unit; maintained accurate recording of all internal and external communication-Utilized multiple computer software applications in… Show more -Conducted intake of insurance documents and collaborate with state and federal insurance carriers to ensure clients obtain desired coverage-Established, managed, and maintained positive and professional relationships insurance carriers and all external and internal partners-Responded to inbound calls and placed outbound calls as required by the business unit; maintained accurate recording of all internal and external communication-Utilized multiple computer software applications in conjunction with carrier and bureau web-sites, internal systems to include HRIS, and ORS in order to respond to all client inquiries-Participated in product related projects and training sessions- Developed and implemented Mass Waiver program to increase efficiency of insurance waiver submissions; program reduced labor from two to one employees and significantly decreased completion times for waivers Show less

Webster, New York, United States

-Utilized a variety of learning techniques to educate dog owners on how to effect behavioral change in their dogs-Taught beginner to advanced level classes and therapy dog classes-Communicated with dog owners to plan implementation of training at home-Created training schedules -Promoted training classes to dog owners and executed sales-Focused on customer service and retention to grow training program

Webster, New York, United States

-Provided education and support to customers in order to help them find the best services and products for their pets-Operated cash register to itemize and total purchases-Manage and arrange store promotional materials