Michael Kint Email & Phone Number

Lincoln, Nebraska, United States

Lincoln, Nebraska, United States

Lincoln, Nebraska Area

Lincoln, Nebraska Area

* Opened and promoted new accounts to prospective and existing personal and business customers by listening and advising customers on a need to need basis* Established and maintained professional and personal relationships with customers through business networking and walk-in transactions* Serviced and reviewed existing accounts to comply with all audit and company standards.* Manage and support staff, as needed, with complex account questions and escalated customer interations/situations

Lincoln, Ne

* Intervened and assisted, as needed, with any in-person or phone interaction between customer and teller by listening, mediating, and resolving any situation that had escalated beyond the expected teller responsibilities* Coordinated the teller line at the Center location by creating and monitoring teller work schedules, instructing new hires and performing follow-up training for tellers, balancing and ordering all cash for my branch as well as the armored car locker for all 7 branches, and supervising up to 10 employees* Opened and promoted new accounts when possible while encouraging and coaching employees in account sales and bank product referrals

Lincoln, Ne

* Promptly greeted and assisted customers with all expected teller line transactions by listening to requests and observing customer queues to assist them efficiently and in-line with established bank policies and procedures* Identified opportunities and cross-sold bank services and accounts to existing and potential customers by building relationships, engaging in conversation, solving problems, and providing customer service* Managed my cash drawer and filled out appropriate tickets while transacting on behalf of the bank and its customers and maintaining a high level of balancing.Performed side tasks throughout the work day by managing my down time efficiently, self-starting tasks when customer traffic was slow, and coordinating with management to ensure necessary tasks were completed accordingly

Lincoln, Ne

* Provided superior customer service by actively listening to cardholders, communicating clearly, and answering questions accurately to ensure the customer has all of the information needed to make decisions * Accepted phone payments and provided assistance with online banking issues by processing bank account information, navigating their customer portal, guiding the cardholder to the correct pages and drop-downs, and executing needed changes to the account so they can make payments on time and have access to their online account* Initiated disputes and closed/reissue accounts upon request or due to fraudulent activity by analyzing specific situations and determining the best way to proceed on a case to case basis so the cardholder’s best interest is served and the situation is handled correctly and as fast as possible

Randolph, Ne

* Directed both the Jr and Sr Legion Baseball Teams by coordinating all scheduling, game travel, tournament entry, and practices to provide the most opportunities for the 22 players to compete and improve their skill* Coached and instructed players ranging from 14 to 19 years old using verbal, visual, and simplified methods of communicating and teaching to improve player skills and fundamentals* Submitted all 22 players’ state fees and registration forms annually by collecting and organizing the forms and signatures to be mailed and approved by the appropriate deadlines* Managed all funds in the Legion Program bank account through budgeting and smart spending to purchase equipment, uniforms, and to pay annual fees and insurance

Bachelor Of Arts (B.A.), Political Science And Government

Activities and Societies: Pi Sigma Alpha, National Political Science Honorary---Tau Sigma, National Transfer Student Honorary---Intramural.

Political Science And Government

Activities and Societies: WSC Ultimate Frisbee Club---Intramural Sports: Flag Football, Softball, and Basketball