Emily Freitas

Emily Freitas Email and Phone Number

Customer Success | Data-Driven Strategist | Customer Onboarding | Customer Experience | Building Strong Client Relationships for Optimal Outcomes @ goFLUENT Brasil
geneva, geneve, switzerland
Emily Freitas's Location
São Paulo, São Paulo, Brazil, Brazil
About Emily Freitas

Over 5 years of experience in sales, a highly motivated person with interpersonal skills being positive, resilient, problem-solving, and a professional who enjoys working in a multicultural and diverse environment.During this period of experience with sales, since I was an intern at Dassault Systemes I had contact with an international team and at goFLUENT I was part of the client journey from the beginning until the end. I have experience as a business developer, generating profitable opportunities in the Brazilian market, and as a customer success manager.Along my journey as customer success manager, I had many challenges, since even I was promoted at the same company I was working, I started to manage around 40 accounts and I also had the opportunity to present a business case with the regional director in Greece, in a international conference to discuss best practices, innovation and new business strategies.As a passionate surfer, I bring the same adrenaline and risk-taking mindset to challenging situations that require me to thrive under pressure. Surfing has also instilled in me a persistence that I apply to my projects and career. I am accustomed to working in deadline-driven environments and focus on achieving successful outcomes efficiently.Nowadays, I keep seeking to improve some skills and I'm looking for overseas opportunities. I also keep studying to increase my knowledge and expertise of everything that enrolls my current professional area, different contents, and about myself, since the development as personal as professional must be constant.Expertise: Work ethics, Creative thinking, Positivity, Openness to feedback, Team-player skills, Self confidence and Awareness.

Emily Freitas's Current Company Details
goFLUENT Brasil

Gofluent Brasil

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Customer Success | Data-Driven Strategist | Customer Onboarding | Customer Experience | Building Strong Client Relationships for Optimal Outcomes
geneva, geneve, switzerland
Website:
gofluent.com
Employees:
629
Emily Freitas Work Experience Details
  • Gofluent Brasil
    Customer Success Manager
    Gofluent Brasil Jul 2021 - Present
    São Paulo, São Paulo, Brasil
    As a Customer Success:- Work with a variety of accounts to develop trusted relationships with decision makers to understand their strategic goals.- Identify potential risk and understand customer level of adoption and work collaboratively with other teams to create a solution to ensure customer happiness- Prepare and execute on customer success plans and business reviews- Provide expertise and advise on key features and functionality in order to make strategic recommendations- Develop new materials - presentations, roll-out plans, and guides- Provide client training and webinars- Track and report on key metrics for customer success
  • Gofluent
    Business Developer - Brazil
    Gofluent Feb 2020 - Jul 2021
    São Paulo E Região, Brasil
    goFLUENT is the European leader in custom-made English training focused on the B2B market, representing the most innovative English learning tool available.With a strong corporate global presence, we are proud to serve over 3,000 institutions/partners around the globe, helping some of the most recognized organizations in the planet to improve and acquire new language skills, changing people´s everyday and professional lives.Whether you are looking to train your personnel at a local, national or global levels, goFLUENT can assist you in achieving the highest levels of ROI in the industry.Main objectives: As a Business Developer I am in charge of generating profitable opportunities towards the brazilian market while coordinating with the whole brazilian team. In this area my activities are focused on developing sales strategies and developing opportunities with existing and new clients by relating with respective HR departments, understanding their needs and then generating sales leads.
  • Dassault Systèmes
    Compliance, License Compliance Latam - Intern
    Dassault Systèmes Aug 2018 - Feb 2020
    As a license compliance intern, my main activities were:- Participate in the protection of DS Intellectual Property, assisting the LC team;- Analyze data from illegal and unauthorized use of the DS Software using a specific DS tool;- Manage, complete, and maintain the License Compliance Tool and Case Management System in a timely and accurate manner;- Manage lead creation and coordinate lead conversion in DS's internal sales database;- Support License Compliance Investigators in coordinating compliance letters sent by our law firms;- Analyze compliance data using pivot tables to help present data in a readable format, among other activities.

Emily Freitas Education Details

Frequently Asked Questions about Emily Freitas

What company does Emily Freitas work for?

Emily Freitas works for Gofluent Brasil

What is Emily Freitas's role at the current company?

Emily Freitas's current role is Customer Success | Data-Driven Strategist | Customer Onboarding | Customer Experience | Building Strong Client Relationships for Optimal Outcomes.

What schools did Emily Freitas attend?

Emily Freitas attended Fundação Getulio Vargas.

Who are Emily Freitas's colleagues?

Emily Freitas's colleagues are Barnard Miranda, Hu Xiaojing, Nikka Anne Ligones, Alexandre Juffet, Casandra R., Robert Sta.maria, Carmela M. Fernandez.

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