Emily Fromholtz Email & Phone Number

South Geelong, Victoria, Australia

Australia

Australia

First in the newly formed Reverse Logistics team within the APAC region. My role focuses on developing and implementing robust processes for handling product returns, recycling, and managing excess inventory. My primary responsibilities include analysing return trends, optimizing return authorisation procedures, transportation tracking and minimizing product waste. Additionally, I consistently interact with clients and 30+ suppliers across APAC and maintained close collaboration with internal cross-functional operations teams, delivering essential insights and updates on our reverse logistics procedures.

Victoria, Australia

Following my relocation to Australia, I transitioned into the role of Client Program Manager at Choice Logistics. In this capacity, I actively collaborated with internal teams to ensure the successful delivery of client programs across multiple geographies. I facilitated Choice's understanding of client business requirements and closely coordinated with various departments to maintain seamless operations. My responsibilities included client relationship management, addressing invoicing queries and operations issues. Additionally, I regularly presented business reviews to clients, providing valuable insights into program progress. This role also involved international travel to meet with clients and enhance global partnerships. I maintained open lines of communication with clients through regular update calls and KPI reports, ensuring transparency and satisfaction in our partnerships.

Tilburg, North Brabant, Netherlands

As an Operations Support Specialist reporting to the Operations Support Team Leader, I excel in effective issue resolution and in maintaining robust relationships with over 40 suppliers across Europe, Middle East, and Africa, thereby ensuring consistent and reliable Field Service Operation. My collaborative approach, both with internal and external stakeholders, has resulted in expedited issue resolution and swift process changes when needed. I possess strong analytical skills, allowing me to derive actionable insights from data such as Service Reports/ KPI Reports, and I've successfully facilitated the integration of workflows to enhance overall efficiency.

Tilburg Area, Netherlands

Oisterwijk, North Brabant Province, Netherlands

Tilburg Area, Netherlands

Bachelor'S Degree, Major In Social Sciences

International Baccalaureate