• Internal Product Development• Test new FW releases containing enhancements and feature additions• Assist in Product Marketing initiatives• Participate in weekly calls with customers• Assist in development of new features based on industry experience• Analyze client data usage and report on recommended product setting changes• UI Training and account support• Proactive health monitoring of accounts/devices

•Researched and scoped potential integration partners for sales opportunities•Prepared integration scope for implementation team as part of sales contract•Acted as an industry resource to sales organization by participating in prospect discovery meetings

•Netradyne uses advanced vision technology, and creates safer and smarter roadways of tomorrow.•Responsible for running pre-sales pilots for both enterprise and regional sales partners.•Act in a project management capacity to facilitate customer onboarding based on solving various customer challenges.•Host and facilitate demo of solution to prospective clients.

•Responsible for managing client Pilot Programs throughout the Western U.S.•SmartDrive Systems, Inc. is a driver safety and transportation intelligence company that uses video and driver data to improve efficiency and safety for commercial vehicles including trucks, buses and trains.

•Work directly with clients in a consultative capacity by understanding their business needs and guiding them through the implementation of various software and hardware solutions.•Assist various levels of management at the client by helping them use data analytics to make positive changes to their business operation. •Work directly with multiple internal teams (Sales, Installation, Customer Support and Finance). •Assist in executing and refining post implementation support and satisfaction programs.•Work closely with engineering and R&D on an as needed to basis to provide feedback on improvement during field trials of new products.•Territory coverage includes U.S. and Canada with various vertical markets (trucking, utilities, medical, industrial). Focus is on both pre-sales and post-sales account management.•Expertise in FMCSA ELD application and various Construction Equipment applications.

• Responsible for assigned customer base which includes 9-state western territory with annual re-occurring revenues of $5.1 million.• Support various fleet management products and solutions for the trucking and logistics market.• Handle post sale new customer implementations: This involves facilitating and coordinating hardware installations, software configuration set-up, customer training and overall project management for complete customer satisfaction and return on investment.• Work hand in hand with sales on customer evaluations and pre-sales prospect deals.• Consistently meet or exceed annual hardware and recurring revenue targets.• Lead the country in VAR channel sales as part of newly launched initiative for the division.

• Worked as part of new business unit which provided a fleet management solution for the construction equipment market. • Customer base included equipment dealers, contractors, and equipment rental companies.• Responsible for overall account management which included pre-sales support, the implementation process and ensuring customers were receiving proper ROI from the product.• Handled various western state territories.

• Managed team of personnel who handled new customer implementations and assigned client base for a fleet management system.• Responsible for managing vehicle hardware installations, software configuration set-up, customer training and overall project management for complete customer satisfaction. • Facilitated end-user training: Driver training, dispatch training, management training.• Subject Matter Expert in Construction Asset Management product line which included custom solutions for Ready Mix and Refuse vertical markets.

• Member of project team deploying fleet management system to 9-state region; aimed at improving service quality, productivity and cost effectiveness.• Responsible for planning and implementation of alert safety feature available to all field technicians. This included: developing call processes, evaluating software features, recommending enhancements, and developing and facilitating user training.• Acted as subject matter expert on GPS project team for the ‘Alert Call Center’ safety feature, including addressing issues with mapping software and databases, coordinating with vendors to solve issues with interfaces, including wireless software products and various other integrated systems.

• Created 7-day/week call center operation and managed staff of 5 Supervisors and 65 Customer Service Agents for e-commerce internet start-up.• Developed departmental policies and procedures: benchmarks for phone service level measurements, standards for Customer Service Representative and Supervisor performance. • Responsible for trouble shooting ACD system and administering Kana email management tool, and acted as point of contact for technical issues related to website and order fulfillment issues. • Coordinated and participated in system and website enhancement projects.• Managed relocation of national call center to another state, including training of new management and operational set-up.

• Responsible for account management for assigned regional and global U.S.-based multinational corporations.• Advised customers on available services and pricing regarding international leased circuits, frame relay, ATM, and ISDN.• Coordinated quarterly informational seminars for existing and prospective customers, as part of U.S. based marketing efforts.

• Researched, analyzed, and presented information to senior executives concerning network transit times and data integrity using statistical analysis and information gathered from Informix database with MS Access front-end.• Facilitated cross-functional committees with senior management from multiple business units.• Assisted in creation of video training program for U.S. field operations, aimed at improving both the quantity and quality of data capture during pick up and delivery.