Emily Hamilton Email & Phone Number

► THE VALUE I BRING Nine years of progressive management experience at IBM leveraging in-depth understanding of the value of data to support business growth and operational efficiency. Experienced in managing expectations of customers and directing team members to achieve on-time delivery of project milestones and resolution of complex issues. I love solving problems, processing data to deliver the best actionable insights, and coaching my team to help them grow in their careers. My attention to detail and collaborative leadership skills have served me well to reach out to any resources necessary to complete complex projects and tackle challenging issues along the way.► A FEW CAREER HIGHLIGHTS & QUALIFICATIONS✓ Creating and supporting the product flow that was seen at all levels of the organization as the best way to decrease the time to resolve issues by establishing a direct connection with operations and development. ✓ Supporting lean events to reduce the effort needed in our change request process and driving change away from having many extra steps and documentation involved in this process. Through a week-long Lean event we were able to simplify things to stay within the audit protocols while reducing the effort involved and saving time for all those involved. ✓ Created 5 training databases to be used for new employee training, which was a critical piece of our process to ensure new data managers were learning in a safe environment without impacting production. ✓ Managed relationships with 50+ clients, worked on 10+ high-profile accounts, and directed 6 data managers through 5+ systems implementations of new Advantage Suite Employer, Health Plan clients, and value-add projects.✓ Earned an MBA, a BBA in Accounting & Information Technology Management and completed multiple courses and certification at IBM including IBM Virtual Collaborator, IBM Certified First-Line Manager, People Skills - Communication, Presentation, Collaboration, & Problem Solving, IBM Blockchain Essentials, and IBM Agile Explorer ► MY AREAS OF EXPERTISECross-functional Team Leadership • Data Management • Customer Relationship Management • Staff Training • Process Improvement • Business Analysis • Lean Methodology • Database Management • MS SharePoint • Office 365 • Project Management • ETL Programming ► MY HOBBIES AND OTHER OUTSIDE ACTIVITIESI enjoy traveling and discovering new events to watch, attend, and participate.► MY CONTACT INFORMATIONPlease network with me here!

Listed skills include Access, Visio, Databases, Sharepoint, and 4 others.