A manager of a mall store location, operates in the selling model with a focus on talent management and community outreach.

Took on additional responsibilities with service and engagement, overseeing the execution of guest service driven practices.

I write the schedule each week. I am also in charge of visual merchandising of the sales floor and planning it from start to finish. My duties include being a manager on duty so I give chat in's to my associates and delegate them to the tasks at hand, train and coach these associates on customer service, how to recommend other merchandise, visually care for our store, and make the client experience the best it can be. I'm also responsible for keeping the customer first and giving each client… Show more I write the schedule each week. I am also in charge of visual merchandising of the sales floor and planning it from start to finish. My duties include being a manager on duty so I give chat in's to my associates and delegate them to the tasks at hand, train and coach these associates on customer service, how to recommend other merchandise, visually care for our store, and make the client experience the best it can be. I'm also responsible for keeping the customer first and giving each client the best possible experience. Stockroom organization is also included. Show less

I provide customer service to every shoelover, following the 4 engagement essentials. Greeting every shoelover, Providing any shoe, anywhere, anytime, Providing faster checkout using the moblie point of sale stations, and Next shoelover in line. I also am part of the freight team which unpacks all of the truck and sets each case on the sales floor. I am in charge of Accessories and the backstock of accessories as well as their displays. I also enjoy working behind the registers as a main… Show more I provide customer service to every shoelover, following the 4 engagement essentials. Greeting every shoelover, Providing any shoe, anywhere, anytime, Providing faster checkout using the moblie point of sale stations, and Next shoelover in line. I also am part of the freight team which unpacks all of the truck and sets each case on the sales floor. I am in charge of Accessories and the backstock of accessories as well as their displays. I also enjoy working behind the registers as a main cashier, where I dominate at Rewards and customer service. Show less