Emily Ross (Herren) Email & Phone Number

I am currently a MBA student at Clarkson University, specializing in Leadership. With 4 years of experience in customer service, I have developed strong skills in problem-solving, communication and attention to detail, all of which I continue to refine as I pursue my degree.In my current role as Stakeholder Services Representative at NYISO, I work closely with customers to address their needs and resolve issues, while also identifying opportunities for improving processes. I collaborate closely with colleagues from different functions, ensuring internal stakeholders receive the support they need.Through my MBA program, I am gaining new insights into business strategy, leadership, and organizational behavior, which are allowing me to contribute more effectively to my team and drive customer-centric initiatives.