Emily Keaney Email & Phone Number

Dover, New Hampshire, United States

Assisted customers via phone and ticketing system with complex technical support questions/problems elevated from L1 team, including product outage emergencies, bug assessment/reporting as well as deployment/usage and configuration/environmental issues.Broke down and evaluated user problems via testing, remote diagnostic tools, personal expertise and.

Greater Chicago Area

Provided support and troubleshooting help for users of NeonCRM and NeonPay via phone, ticketing/email, live chat and screenshare sessions. Maintained consistent 4.5 - 5/5 customer satisfaction rating (4.93 on final day of employment.)Explained technical information in clear terms to non-technical individuals to promote better understanding, guiding users.

Greater Chicago Area

Consulted with new clients to review and prepare data for import from other CRMs, fundraising or membership systems. From 2010-2013, was company's sole training and implementation specialist.Analyzed data from various CRM and database programs and communicated with development team to establish import rules so that data was migrated optimally for client's.

Greater Chicago Area

Provided support and troubleshooting help for NeonCRM users via phone, live chat and screenshare sessions. Explained technical information in clear terms to non-technical individuals to promote better understanding, guiding users through logical yet complex decision making pathways to achieve their goals. From September 2008 through April 2009, was this.

Greater Chicago Area

Processed new patients, scheduled appointments, and updated client records for 2000+-patient Chicago veterinary office with key information using Impromed software as well as standard medical files. Fielded phone calls, answered questions and took messages for veterinary staff. Trained front desk staff on correct procedures, compliance requirements and.

Greater Boston Area

Executed live, breaking and syndicated broadcasts for major 50,000-watt Boston area news/talk radio station, including news shows, call-in talk shows, and syndicated programming.

Greater Boston Area

Executed live, breaking and syndicated programs at major 50,000-watt Boston area sports talk radio station, including call-in talk shows, syndicated news shows, and live sports broadcasts.