Emily Haight Email & Phone Number

North Redington Beach

Seminole, Florida, United States

• Promptly responded to all inquiries, comments, and concerns of HOA and COA residents within 15 different communities.
• Handled phone calls while maintaining a high level of customer service.
• Reported and documented all emergencies to the appropriate property managers /staff.
• Corresponded with vendors for services and supplies for residential communities.
• Utilized CRM for all aspects of community management and correspondence.
• Assisted property managers with timely preparation of board meetings, annual meetings, and budget meetings.

Land O' Lakes, Florida, United States

• Created a unique experience for clients looking to purchase or sell their home.
• Educated clients on the housing markets of Tampa Bay and St. Petersburg.
• Guided clients through the process of purchasing a home, from going under contract to closing.
• Maintained constant detailed communication with clients throughout the home-buying process.
• Closed over $1.9 million in sales within the first 7 months of being a real estate agent.
• Achieved success for clients in a high-stress, fast-paced environment.

Land O' Lakes, Florida, United States

• Made outbound sales calls daily with weekly quotas.
• Handled the entire onboarding process of new clients.
• Assisted real estate agents throughout the entire home buying process with each client.
• Kept updated notes and files on thousands of clients within a CRM database.
• Exceeded daily and weekly goals for new clients and pending deals.

St Petersburg, Florida, United States

• Provided luxury customer service for all residents.
• Coordinated with all management to ensure communication.
• Established and taught SOPs for all front desk staff.
• Created schedules and helped to accommodate to all staff needs.
• Trained staff for all front desk function and best practices.
• Coordinated with maintenance to ensure that all work orders and reservations were completed.

Tampa, Florida, United States

-Assisted customers with their needs in finding products, making returns, and completingtransactions-Conducted Western Union transactions and money orders-Provided support for cashiers to better help customers-Sold lottery and assisted customers in purchasing instant play tickets

Tampa/St. Petersburg, Florida Area

-Created flow charts using Visio, SOPs, and training documents -Implemented the use of Azure DevOps for project management within department -Developed business solutions through management of IT intern team and use of robotic process automation-Conducted analyses on processes throughout the company (Billing services, eBilling, Recruitment)

Tampa/St. Petersburg, Florida Area

-Provided tools for students at USF to develop and apply basic engineering skills-Connected with community partners to provide students with hands-on experience -Evaluated student performance and administered critiques -Researched potential opportunities for future assignments/projects

Lakeland, Florida Area

• Assisted Industrial Engineering department in OR utilization project
• Conducted research on patient scheduling and insurance authorization
• Mapped locations of all sanitizing/washing devices in new Cancer Center for Hand Hygiene project

Bachelor Of Arts - Ba, Global Language And Culture - Japanese

Concentration in Japanese Language and Applied Linguistics

Bachelor'S Degree, Business Administration, Management And Operations