Emily Lane Email and Phone Number

Oversight of end-to-end financial sales operations for $1.9B+ Home Appliance account at Samsung. Owner of overall account budget and allocation, promotional accruals, contracts, marketing program funding, and audit remediation. Direct oversight and executor of audit validations and reconciliations of over $60M; reduced overall business audit liability through operational process improvements and introduction of new processes by over 20% to-date. Featured as a Spotlight partner at The Home Depot for successful collaboration in financial process improvement projects and initiatives, reducing chargebacks by over 80% in one fiscal year. Management of high-priority financial deliverables through collaboration across functional departments, senior executive leadership, and key stakeholders via clear communication and accurate reporting ensuring open balances are appropriately escalated.Aggregate daily/weekly/Qtrly/annual account report analysis consolidating data metrics on sales performance, supply health, promotional pricing and demand, to forecast overall revenue as reported to global executive leadership on behalf of The Home Depot Account. Build and compile presentation material leveraging data and analytics yielding insight to drive meaningful and strategic business discussions between executive leadership and external stakeholders. Establish, maintain, and leverage strong relationships with key financial roles within The Home Depot organization ensuring projects and business deliverables are achieved. Design, structure, and facilitate operational training on processes and reporting across multiple departments; authored training documentation and video record.Hire and onboarding of analysts conducting financial audit validations and back-end credit reconciliation within accounting.

Perform audit validations, chargeback reconciliations, and settlements through transparent communication and collaboration with leadership and external stakeholders. Aggregate daily/weekly/monthly/pricing promotional activity for full fiscal year to conduct financial audits. Provide analysis and reporting to executive leadership on financial exposure and potential liabilities. Identified opportunities to implement process improvements driving operational efficiency to streamline manual chargeback validations as approved by CFO.Provide investigation and reconciliation of chargebacks, credits, debits, and all other financial commitments for the business account.High-volume financial data entry totaling +$25M, clearing account deductions and open chargeback balances. Management of multiple projects from inception to completion while ensuring deliverables meet established deadlines and timelines supporting overall operations and growth of the account.

Concurrently provided high-level support to the Vice President of Sales and support of daily business operations. Served as point of contact for various projects and coordination of key customer-facing events for executive leadership. Provided financial support to sales operations with high-volume data submissions and special budget requests. Initiated multiple team-building trainings and events critical to cultivating a productive and winning team culture. Directed, coordinated, and executed all logistics to launch a C-Level Partnership Event between the Chief Executive Officers of Samsung and Home Depot, including travel, event planning, itinerary, business review preparation, and customizing the location to transform the Samsung Home Appliance Showroom into a unique dining experience.Managed the construction and execution of $2.3M office build, with accountability over budget submissions and approvals; liaised with legal team to review contracts and signature executions compliance with internal policies and relevant laws and regulations. Authored weekly account reporting providing market intelligence, merchant communications, overall sales performance, and financial account call communicated to leadership.

As executive leader of start-up organization focused on the youth athletics market, served as primary point of contact for employees and clients/families, rapidly addressing issues to maintain optimal customer service and retain recurrent revenues. Prepared and deployed confidential correspondence, ensuring seamless communication between internal and external stakeholders. Coordinated high-visibility events throughout the community to drive new client acquisition. Established and managed CRM software as main framework for client facing operations. Managed sales reporting and financial analyses to identify opportunities to target business and sales growth goals. Authored business proposals inclusive of process descriptions and financial outlook for schools and other key stakeholders. Ensured reporting accuracy by performing weekly audit and resolution of accounts payable/receivable.Delivered weekly sales data to key stakeholders while facilitating communications to mitigate issues or escalations. Designed proposal presentations for key events instrumental to strategically building brand awareness and integrity to the business within the local community.

Facilitated extensive training to rapidly ramp up new hires regarding health, safety, and exceptional service in alignment with internal and industry best practices in the restaurant vertical. Developed video trainings and impactful lectures and educational content. Leveraged role play and team building exercises to build collaboration between employees. Followed up with managers to ensure training delivered remained effective and assess ongoing business requirements.Conducted focus groups to identify gaps in training content and remediate, thereby delivering a seamless program to meet the needs of hiring growth.Designed new processes and sales scripts for customer facing positions in a restaurant environment. Analyzed training needs by reviewing survey feedback of trainees.