Emily M. Email & Phone Number

Gilbert, Arizona, United States

Led a team of 7 - 10 customer service representatives and individually coached each for success in 1 hour weekly meetings.Worked support email tickets and closed 75 - 100 unique customer support tickets each week. In addition, worked 125 automatic notification emails each week.Developed several key initiatives that improved the average customer satisfaction score from 78% to 85% over a 6 month period. Oversaw the transition to work from home during Covid.Wrote and delivered disciplinary documents as needed.

Scottsdale Arizona

Worked customer support email tickets and closed 60 - 100 tickets per week.Handled calls when there was a queue in addition to any escalated calls. Supervised the call center after hours on the overnight shift when no other leadership was on site.Coached struggling peers on how to provide excellent resolutions and improve their metrics.

Scottsdale Arizona

Handled 30 - 50 calls daily with detailed documentation in Zendesk.Top performer in customer satisfaction metric for several months at a time.

Mesa

Paint Sales Associate - May 2016 - August 2017Matched customers with the paint product that best suited their needs and price point.Performed multiple workshops marketing a certain brand of paint or project. Prepared paint orders for commercial and residential customersMaintained inventory and kept shelves neatly stocked.Cashier - August 2015 - May 2016Accurately checked out items in an efficient and friendly manner.Secured new credit card customers by explaining card benefits and using in-store promotions.Recognized for securing 10 new Pro Membership sign ups in one shift.

Associate Of Arts - Aa, Art/Art Studies, General

Education record