Emily Mao Email and Phone Number

• Assisted in negotiating a comprehensive End-User Services (EUS) contract for a leading cloud-based enterprise software provider specializing in human capital management (HCM) and financial management solutions, covering services for over 27,000 users• Led redlining and negotiation efforts, drafting detailed pricing analysis, service requirements, disengagement initiatives, and benchmarking across 9 service areas that established best practices for the EUS provider• Established over 20 Critical Service Levels (CSLs) and 30 Key Performance Indicators (KPIs) to monitor Service Level Agreement (SLA) performance, improving compliance and enabling the provider to meet 95% of agreed-upon service benchmarks to ensure comprehensive governance; installing a 10% penalty structure for missed benchmarks, driving accountability and mitigating the risk of lost fees.

• Implemented a contingent talent management (CTM) program through vendor selection, contract negotiations and performance management; resulting 120M cost savings, 30% lower time to fill rates and workforce flexibility• Worked closely with the technical product manager and agile scrum team to gather UX feedback and develop new features and architectural changes for the Intellio Contingent Rate Card Dashboard• Developed and executed a comprehensive change management plan in an agile environment, using communication strategies, stakeholder alignment, and training programs, resulting in seamless integration of the CTM system

• Developed and advanced marketing methods and advertising strategies as part of the growing Asia-Pacific team• Converted leads to opportunities through the sales pipeline through establishing quantitative market goals and identifying essential metrics and KPIS and optimizing LinkedIn advertisements

Worked with PhD Naniette H. Coleman within the Interdisciplinary Research Group on Privacy at UC Berkeley to improve public access to privacy, security, and cybersecurity knowledge - Produced an annotated bibliography, encyclopaedic article, and individual blog - Conducted independent research on data privacy and data breaches

Assisted in projects to advance the startup business such as liaising with clients, responding to customer queries, optimizing account management, and assisting ad-hoc projects and jobs