– Designed, implemented, and maintained a product development framework supporting and interfacing with over 20 product categories and 60 functional areas– Managed initiatives to support consistency, simplification, and strategic management of product information primarily leveraged by sales, implementation, pricing, and finance teams– Developed and maintained critical product documentation tools including product configuration strategy– Built relationships with key business leaders and forge agreements to improve and streamline business operations– Established new method to manage custom client commitment requests, expanded supported scope, and built team of associates focused on quality execution, process improvement, and organizational compliance

– Developed and launched consistent, consolidated documentation best practices across multiples products, lines of business, and systems through the design and distribution of standard processes and tools– Managed and developed of product data to support comprehensive client management, pricing, contracting, and implementation systems– Owned and maintained existing custom client commitment and non-standard product request process to proactively determine risks and alternate solutions, as well as provide market demands and insights back to Optum product lines

– Created, and acted as Managing Editor, for the first effective biweekly sales communication within the organization– Developed and managed a streamlined proposal and solutioning process for customized client opportunities– Acted as subject matter expert for sales teams regarding products available through UnitedHealthcare

– Developed internal and external product collateral in collaboration with marketing teams– Created a streamlined process to collect and publish member level success stories for OptumHealth products– Supported the development of new product offerings through partnership with UnitedHealthcare– Held responsibility for managing existing client documentation and records– Managed high volume of custom client commitment and non-standard product requests

– Assisted with various promotions and associated data processing– Mediated issues with respondents relating to promotional campaigns– Aided in the handling and imaging of merchandise for online stores– Implemented new filing system and organization for client records and invoices