Emily Minnotte Email & Phone Number

Pasadena, California, United States

Pasadena, California, United States

Oversees all Front of House operations before, during, and after performances, ensuring patron satisfaction. Hired, onboarded, and trained all Front of House staff; developed comprehensive training programs to enhance staff performance and customer service.Managed and scheduled all house managers and on-site staff during performances.Led Front of House meetings before each production; presented show-related information to brief staff.Provided extensive volunteer management with… Show more Oversees all Front of House operations before, during, and after performances, ensuring patron satisfaction. Hired, onboarded, and trained all Front of House staff; developed comprehensive training programs to enhance staff performance and customer service.Managed and scheduled all house managers and on-site staff during performances.Led Front of House meetings before each production; presented show-related information to brief staff.Provided extensive volunteer management with a volunteer usher core of over 400 active volunteers.Managed, scheduled and trained all volunteers; developed new training programs for the company.Created and managed the pilot year of the Playhouse Usher Program (PUP), a year-to-year workforce development program that provides paid employment, job training and networking for early career individuals interested in the arts.Implemented emergency protocols for all patron-facing staff, including CPR, AED, First Aid, active shooter scenarios, and de-escalation strategies. Served as Usher Director on the Friends of the Pasadena Playhouse Board; oversaw strategic planning. Show less

Rancho Cucamonga, California, United States

- Coordinating and planning special events.- Oversaw daily office functions including follow up with clients, answering and tracking calls, scheduling appointments, and responding to requests for rental information and reservation scheduling.- Overall experience of supporting Events from conception through completion.

Rancho Cucamonga, California, United States

- Assistant House Manager- Box Office Reservationist for major ticketed events. - Assisted in coordinating the Friends of the Playhouse Volunteer program (over 65 Volunteers total), complete with scheduling and training new and seasoned Volunteers and briefing the Volunteer pool pre-show. Implemented and encouraged new additions such as Monthly newsletters, Volunteer game nights and Holiday parties to promote team building and community.- Trained all Front of House staff and worked… Show more - Assistant House Manager- Box Office Reservationist for major ticketed events. - Assisted in coordinating the Friends of the Playhouse Volunteer program (over 65 Volunteers total), complete with scheduling and training new and seasoned Volunteers and briefing the Volunteer pool pre-show. Implemented and encouraged new additions such as Monthly newsletters, Volunteer game nights and Holiday parties to promote team building and community.- Trained all Front of House staff and worked diligently to ensure a warm and welcoming environment for Patrons. Show less

Rancho Cucamonga, California, United States

-Assistant Stage Manager for the run of Mainstreet Theatre Company's production of "And Then They Came For Me...Remembering The World of Anne Frank"-Attended production meetings, assisted with running rehearsals, maintained clerical organization, communicated changes in blocking and production needs to crew and ensured the smooth execution of all performances.

San Dimas, California, United States

- Interviewed, scheduled and trained staff for performances in the theatre. - Developed a Front of House Guidebook to educate new staff on our policies and procedures.- Initiated the Friends of the BCA Volunteer program, working to onboard Seat Ushers and Ticket Takers for our performances.- When not House Managing, I worked with potential clientele to establish their production needs and schedule production meetings and tours of the Theatre. - Directly assisted the Theatre… Show more - Interviewed, scheduled and trained staff for performances in the theatre. - Developed a Front of House Guidebook to educate new staff on our policies and procedures.- Initiated the Friends of the BCA Volunteer program, working to onboard Seat Ushers and Ticket Takers for our performances.- When not House Managing, I worked with potential clientele to establish their production needs and schedule production meetings and tours of the Theatre. - Directly assisted the Theatre Manager with Administrative duties including website updates, monthly newsletters and graphic design.- Initiated and developed an Evacuation, Safety and Emergency Procedures Plan for our Theatre and Staff. Show less

Claremont, California, United States

-Overall experience of selling tickets and season packages to patrons new and seasoned.