Emily Mode Email & Phone Number

Charlotte, North Carolina Area

[Continued Ongoing Project] Managing a national healthcare project implementation focused on reducing secondary authorization requests when a hospital is required to refer a patient out to a community provider. Leading a team to develop 200+ standardized bundles of care grouped by clinical service and specialty in order to achieve this goal. By leading this team, I have also gained strong experience in the following:- Development of a feedback/modification tools- Pre and post… Show more [Continued Ongoing Project] Managing a national healthcare project implementation focused on reducing secondary authorization requests when a hospital is required to refer a patient out to a community provider. Leading a team to develop 200+ standardized bundles of care grouped by clinical service and specialty in order to achieve this goal. By leading this team, I have also gained strong experience in the following:- Development of a feedback/modification tools- Pre and post implementation analytics and reporting processes - Collaboration with numerous teams including technology and database development, requirement and policy, as well as national clinical experts and leadership. Show less

Charlotte, North Carolina Area

PwC Public Sector transitioned to become Guidehouse.Managed a national healthcare project implementation focused on reducing secondary authorization requests when a hospital is required to refer a patient out to a community provider. The project required collaboration with numerous teams including technology and database development, requirement and policy, as well as national clinical experts and leadership.

Charlotte, North Carolina Area

Document Management System Implementation (Feb 2016 – Sept 2017)o Developed a test plan for a 6-8 month testing phase, including test case development, execution, and defect remediationo Functioned as one of the primary testers during multiple implementation waves to validated key functionalities and system requirementso Facilitated workshops, roadshows, and training sessions to inform various segments of the bank of the upcoming system implementation as well as to collect… Show more Document Management System Implementation (Feb 2016 – Sept 2017)o Developed a test plan for a 6-8 month testing phase, including test case development, execution, and defect remediationo Functioned as one of the primary testers during multiple implementation waves to validated key functionalities and system requirementso Facilitated workshops, roadshows, and training sessions to inform various segments of the bank of the upcoming system implementation as well as to collect feedback on business and system requirementso On-boarded and trained recently hired internal staff as well as 3rd party team members brought onto the project while absorbing the responsibilities of a senior associate following a restructure of the project teamo Designed and simplified several user interfaces supporting the new system therefore significantly reducing redundancies, errors, and time spent on said portalso Translated banker responses into business requirements and maintained the Business Requirements Document along with 2 other key project deliverablesAdvisory Proposal to Audit Client (Jan 2015 – Feb 2016)o Contributed to Independence and Compliance testing to ensure the proposed gap analysis work would comply with the requirements for one of our largest clientsLoan Originations System Implementation (Sept 2015 – Nov 2015)o Developed the necessary documentation templates, dashboards, and tools to help improve the client’s current change management systemo Documented the current state, potential areas of improvement, desired design elements, and prospective workshops for unresolved topics during future state workshopso Created the multiple process maps in MS Visio to establish a common understanding of the current process and areas of improvement Show less

Clemson University, Sc

Anderson, Sc

Certified by Manufacturing Engineer Apprenticeship Program (MEAP) and practiced LEAN Six-Sigma plus 5S principles. I have participated in several projects around the plant including redesigning a Car Multimedia line to improve process time by 3%, minimize quality fallout, and enhance ergonomics for operators. Other projects involved the of implementation electronic performance tracking, collaboration with several functional groups, and simulation of kanban and level systems.

Charleston, South Carolina Area

- Responsible for several process improvement projects including initializing an EVS/Bed Management study to detect areas for potential improvement in 10 facilities. Proposed improvement suggestions at the end of the study focused on process/work flow, ergonomic tool design, and, redistribution of staff. -Developed an Excel Macro tool that will be implemented company-wide to calculate an EVS staffing schedule for each hospital based off of monthly historical data regarding patient… Show more - Responsible for several process improvement projects including initializing an EVS/Bed Management study to detect areas for potential improvement in 10 facilities. Proposed improvement suggestions at the end of the study focused on process/work flow, ergonomic tool design, and, redistribution of staff. -Developed an Excel Macro tool that will be implemented company-wide to calculate an EVS staffing schedule for each hospital based off of monthly historical data regarding patient volumes, discharge volumes, and transfer volumes.- Initialized a 5S Project in the Summerville Medical Center OR department to reduce inventory by at least $10,000, improve flow, and increase walking space in the hallways. Show less