Mission Delivery Team Supervisor
Current- Supports a team of Cancer Information Specialists tasked with sharing complex cancer information over the phone compassionately and skillfully
- Develops high performers
- Exceptional at building a positive team environment that creates productive employees and increases workplace morale
- Monitors calls of specialists to ensure quality standards are being met and coaches staff with innovative ideas to ensure a great constituent experience 24/7
- Manages additional projects which have included coordination of a center-wide employee health program, engaging staff virtually or for in person meetups, as well as facilitating and creating departmental trainings
- Assists with internal and external interviews for cancer information department
May 2023 - Present
