Emily Nardone Email & Phone Number

Leeds, England, United Kingdom

* Operational management of the shared service function, including the close people management of matter management team and the global solutions manager. * Deputizing for the director of Global Solutions as required and supporting in maintaining a world class global delivery organisation. * Producing and analysing weekly, monthly, and quarterly metrics reports across the firm’s shared services departments, and business service projects.* Promote and encourage our culture/values of continuous improvement. *Change management, supporting on and leading projects to deliver successful transition of activities into our global solutions shared services operation and embedding of business changes. * Building and maintaining strong client relationships with both internal and external stakeholder to ensure a successful working partnership, whilst acting as the escalation point for Reed Smith. * Lead meetings on behalf of the director with internal and external stakeholders to keep structure throughout and ensure clarity around discussion topics and agreed next steps to successfully move forward.* Owner of all local Health & Safety policies, ensuring all policies are up to date as per current legislation and are stored and archived in line with company regulations. * Ensuring the office is compliant with all Health & Safety Legislation, equipment PAT tested as required, Fire Safety assessment and obligations are met, First Aid & Fire Warden volunteers are in place, etc. * Overseeing the general day to day management of the office including stationary supplies, IT support, managing external cleaning providers, handling any issues or concerns form staff or office equipment.

Leeds, England, United Kingdom

Key Responsibilities:* Managing the HRSS operations, overseeing 11 direct reports ensuring all 8,000 employee’s life cycle needs are serviced.* Identify and eliminate areas of waste in the processes and day-to-day operations.* Produce weekly & monthly performance metrics for the team, management and chief.*Building and maintaining strong relationships with Key Stakeholders across all areas of the business, being a contact for escalations where required.*Remaining up to date with all HR related legislation and ensuring the HRSS are notified of any changes that effect our ways of working.*Ensuring the provision of outstanding customer service while adhering to regulatory and company guidelines and requirements, ensuring efficiency and economy.*Promoting a culture of continuous improvement focussing on underpinning technology, identifying opportunities, and adapting current processes to reflect the feedback from customers and colleagues.* Deputizing for the head of people services.Key Achievements:* Case management project owner – I oversaw the project to implement a case management system for People Services. Working with stakeholders on RFI’s, DPIA’s, RAID logs, outlining potential vendors, and organising demos. Identifying SLA’s for all work types and cascading to the business.*Launching a new employee onboarding system – I was the main point of contact to train the HRSS, and relevant stakeholders on the new system and process.*Implementing a Telephone line – I worked with the head of People Services to identify a business need to implement a telephone line for internal customers. Understanding and deciding on appropriate opening times, volume expectations, training needs etc.

Leeds, England, United Kingdom

HR, Marketing, Alumni Shared Service Manager

HR, Marketing & Alumni Shared Service Manager

Leeds, United Kingdom

P&O Australia

Key Responsibilities:-Mystery Shop Ambassador - marking staff on mystery shop criteria daily, up to date training each staff member. -Incentive Ambassador - Driving Pandora incentives in store. Also creating and implementing store incentives to increase KPI's and meet targets -Open and Close procedures - writing and delivering a daily brief, cashing up tills and leaving store secure. -Weekly Admin - Weekly Trade Report, Commercial Floor walk, updating individual target trackers and the store target boards to help drive staff KPI's. Booking in Deliveries. Booking in and out of Store Transfers and Pandora Goodwills. -Ordering of stock on a 12 week coverage basis. -Maintaining a high level of customer service, to set an example to all members of staff and to also maintain strong customer relations. -Updating and maintaining the Stores Social Media Pages; especially during promotional periods. -Working with & meeting/exceeding KPI targets and ensuring other staff members and the store are achieving all targets. -Working with Microsoft office programmes, Dropbox & also TeamViewer. Key Achievements: - Driving the first Pandora Area incentive on UPT in store and achieving 3rd place overall with a LFL increase of 11%.- Implementing new weekly KPI trackers in store and rolling them out within the franchise

Roles Include:Extensive customer service skills, working with selling techniques to clinch sales and build a good & friendly rapport. Working with & meeting/exceeding targets such as; Money, UPT, ATV.Replenishing Stock.Looking after customer saves and stock transfers ensuring everything is up to date both with customers and in store.Admin such as post, store transfers, weekly seller stats.Up keeping Visual merchandising; creating displays, changing P.O.S, refreshing displays.

Bachelor Of Arts (B.A.), Theatre/Theater, 2Nd Class Honours

Education record

Grades: Drama - B Media Studies - B English Language - C

9.5 Gcse'S A-C