Product Quality support for shaped charge manufacturing as well as the STEP gun teamConduct and complete investigations of product/process failures in-house and failures occurring in the field

Plan, define, document, implement, and maintain all Product Quality Standards to ensure critical specifications are met.Manage the plant Voice of Customer process to effectively capture and communicate customer product feedback to the appropriate leaders.Manage the MRA process for defective material to help determine the root cause of problems on the lines.Provide daily support to Quality Technicians by performing auditor training, evaluation of methods and techniques, interpreting quality audit data and analyzing findings.Develop and implement process changes to improve quality of products, training, auditing, and monitoring.Key Achievements: Project lead for renovations to improve the safety of an outdoor loading dock reducing the number of near misses by 90%. Leader of resolving a long-standing production build issue resulting in $90k per year in labor savings. Developer of an access database for evaluating IGU Dunk Tank test results.

Maintain, develop, and update manufacturing and Quality Assurance procedures for consistently accurate products. Evaluate First Article Inspections to guarantee that quality products are received from outside suppliers. Assist with the correct delivery of products and ensure customers receive them on time. Work with customer and technical support teams to quickly identify and resolve emerging product issues in the field.Participate as a member of the ISO 9001 Internal Audit Team.Lead and participate in Kaizen events, Lean / Six Sigma projects and productivity projects.Lead safety committee and maintain the EHS management system and assure inspections are completed and resolution of investigations and other safety issues brought forward.Key Achievements: Leader of an 8-step (A3) problem solving team to improve quality by 45% with cost savings of $200K per year in waste reduction and servicing. Leader of Kaizen and Continuous Improvement initiatives to deliver $450K in waste reduction, quality improvements of 28% while attaining an unprecedented 1000 days of zero lost safety days throughout the facility. Design and perform quality tests on sensors and other products, perform monthly safety inspections, and lead monthly safety meetings.

Provided thorough documentation updates for Quality Assurance procedures to ensure high quality standards and spearheaded the training of new hires and associates. Initiated the raise of quality standards on all whole unit HP, Lexmark, Color Printers, and parts. Key Achievements: Organized the daily tasks for 15-20 part-time associates for production efficiency at 85% or higher. Directed and created standard work for fuser builds to improve quality by 40% with cost savings of at least $150K per year in waste reduction and servicing.

Repairing HP/Lexmark/Color printers and working on various parts

o Responsible for signing first floor saleso Storewide markdowns and merchandising

Provide support to tutors and teacherso Coordinate schedules between tutors and teacherso Record absences and keep track of tutorso Conduct one on one tutoring with elementary children and children with learning disabilities