Travel Experiences Operations Cooridnator
CurrentAfrica, Asia & Eastern Mediterranean Key Responsibilities:- Operate Travel Experiences through Ground Handlers for Luxury Gold, Insight Vacations, Trafalgar and Costsaver for Asia, Africa & Eastern Mediterranean. - Ensure standards that are set for Ground Handlers are clearly communicated to follow for all brands.- Track the success of existing itineraries and identify problems and opportunities.- Review guests and market feedback – monitor FEEFO, TC’s reports, Guest Questionnaires, and feedback from the various selling regions.- Assist to analyse market trends and identify new opportunities for the brands.- Develop and maintain strong relationships with Ground Handler Contractors at Tracoin and with Ground Handlers to ensure the Travel Experiences briefs are met.- Work with Operations Administration teams to ensure there is a seamless flow of information.- Ensure that Technical Itineraries are up to date and available to our global teams.- Support with the content in Airtable to ensure it is up to date for our sales teams.- Maintain components in Tropics for Ground Handler Contracting.- Ensure that any on-road issues are managed in a timely manner and all company procedures are implemented.- Develop content to promote Travel Experiences on brochure, web and guest documentation with assistance from our Content Team. - Work with the Content Team to ensure all systems speak the same language: what we brief, what we contract, what we have on sale and what we say about it is all aligned.- Use internal networking tools to spread the word about the incredible Travel Experiences on our trips.