Directly oversee a team of 4 part-time and 16 full-time employees, including scheduling, coaching and conflict managementRecruit, interview, and assist with training new hires for kitchen, delivery and front of house rolesManage all email communications externally to the public and internally across Tidbits locationsCollaborate with the General Manager and Owner to maintain inventory levels for catering supplies and walk-in orders across all locationsDeliver high-level customer service including resolving complex challenges, questions about orders and concernsProvide continued support for the Catering Manager role

Developed a standardized catering order form, tracking forms and searchable archives to improve efficiencyKept track of daily inventory and store records for all Tidbits locationsMaintained accurate records of incoming and outgoing catering invoices and ordersBuilt collaborative relationships with customers, including new relationships with corporate partners such as Haymaker Coffee, Axalta and Jacksonville Surgery Center, as well as with the City of JacksonvilleResponded to all phone calls, documented conversations and delivered messagesUsed Constant Contact to maintain monthly newsletter, including developing coupons, announcing new specials and menu updates for the customersManaged office needs, including updating staffing schedules and general office supplies

Created a friendly and welcoming atmosphere for all guestsProcessed payment tickets as catering orders were completed and deliveredContacted customers to clarify orders as neededPrepared catering orders, including wrapping food items, checking for accuracy and completeness and prepping for loadingGained proficiency using point-of-sale software Toast

Used AS400 to enter merchandise orders for final processing and purchase ordersFollowed all physical filing system protocols to keep records up to date and properly archivedFacilitated communication between vendors and supervisors, including greeting vendors and setting up the conference room for meetings

Created a warm and welcoming space for customersAssisted customers with questions and concerns about products, including showing them the locations of itemsAnswered questions about our deals and specials, as well as encouraged customers to sign up for the rewards program

Managed author bios and volume description, created title, designed cover, edited and proofread chosen submissions, prepared volume document for production.

A seasonal position. Engaged customers and sold them pastries. Transported inventory and booth supplies to and from Riverside Arts Market.

Data entry, requesting information via email, editing data for use on the university website.