Emily Pearson Email & Phone Number

Noblesville, Indiana, United States

Indianapolis, In

Checking state websites to make certain producers and agencies are correctly licensed. Working off of Excel spreadsheets to appoint produces and agencies in all states that require appointments. Sent letters and emails for additional information as needed and applied payments when received. Heavy email, mail and telephone contact with clients, producers and agencies. Primary phone contact for my client. Indianapolis office contact for the 2015 Netview National Convention. Handled special projects as needed.

Indianapolis, In

Printed and delivered checks at Bisys (Vertafore) for the Licensing and Registration Department. Issued checks for applications in all 50 states for my client. Was hired by Bisys when a new client was signed on and the hiring freeze was lifted.

Carmel, In

Managed and assisted 9 employees to meet and exceed goals set by the company for loans, surrenders and termination of life insurance policies. Monitored quality, set team goals, reviewed and address performance issues for my team.

Indianapolis, In

Oversaw the daily support for the Indianapolis Claims office. Responsible for office security, ordering supplies, phone system, space planning, and the service level agreement for my staff and the office. Manage, motivated and inspire a staff of 10 to 12 employees who handled phone support, front desk, transcription, filing, incoming and outgoing mail. Reviewed, set goals, addressed performance issues, and monitored quality for our team to make certain we were providing world class service to our customers.

Noblesville, In

Underwriter at a Managing General Agency. Quoted and found insurance companies for difficult to place mobile home, automobile, boat, snowmobile and vacant dwellings risk. Held an Indiana property casualty insurance license from 1993 to 1997.

Indianapolis, In

Handled policy processing, terminations, endorsements and policy customer service. Promoted to claims customer service which entailed taking claims over the phone for home, mobile home, auto, RV, boat, snowmobile and forced place policies. Promoted to claims customer service team leader which entailed managing 8 persons who took claims over the phone and the receptionist.