Emily Peng Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

MYOB’s DevelopHer scholarship aims to bridge the diversity gap by helping more women launch their careers in software development. The program begins with approximately six months full time study at RMIT in Melbourne. Participants are allocated a dedicated mentor and learning buddy to support learning and ensure the adoption of key concepts. On completion of the course, participants receive a Graduate Certificate of Application Development. After this, we then continue our career with MYOB and transition into the The Future Makers Academy.

Melbourne, Victoria, Australia

• Effective verbal and written communication skills, breaking down complex information for a variety of stakeholders and creating confidence with customers.• Excellent organisational, planning and prioritising skills, ensuring work across multiple activities and matters are progressing.• Working collaboratively within the team and across the organisation, openly sharing knowledge, information, and experience.• Highly accountable and responsive case management, ensuring action items on files are competed within set timeframes and parties are informed of the process.• Demonstrating resilience and empathy to have difficult conversations, with the focus to resolve complaints for customers and their financial firms in a timely manner.• Ability to identify gaps in information and seeking appropriate information from parties.• Writing assessments for unresolved disputes in accordance with principals of fairness and reasonableness, industry practice and relevant legislation.• Continuous improvement by contributing to the organisation knowledge base, identifying systemic issues and providing feedback to the relevant policy group within the organisation.

• Tech Start-up (clothing alterations app) • Thorough market research with potential customers and demographic groups.• Project managing different stages of developing the app.• User testing design elements and features.• Consulting cohesively with a full-stack software developer and user-experience designer.• Effective teamwork and communications with other co-founders. • Branding and social media marketing (Instagram, Facebook and website).• Beta launching the app to family and friends.

Melbourne, Victoria, Australia

• Helping kids from refugee and migrant backgrounds thrive in school and life.• Providing specialist support to address unique needs of school-aged kids from refugee and migrant backgrounds by bringing together the key figures in each child’s life – their school, teachers, family, community. • Supporting RMCC kids through their post settlement journey to achieve positive educational and social outcomes.

Melbourne, Victoria, Australia

• Complaint management and analysis, determining whether complaints are within jurisdiction• Accurately recording case notes of a dispute in accordance with company processes.• Applying dispute resolution frameworks (conciliation and investigation) between service providers and consumers.• Employing negotiation, problem solving and investigation skills to facilitate the appropriate resolution of disputes.• Communicating with consumers, providers and other agencies via telephone, email or other appropriate channels in order to facilitate dispute resolution.• Assessing information and communicating the outcomes of investigation plainly and clearly to parties.• Recommending outcomes for unresolved disputes in accordance with principals of fairness and reasonableness, industry practice and relevant legislation.• Participating in regular workgroup meetings and training workshops.• Participating in professional development activities and meeting identified development goals and achieving personal growth.• Safeguarding Contact Officer as a contact point for employees who have Family Violence and Abuse related concerns or questions.• Co-Chair for Employee-Led Resource Group for Equality, Diversity and Inclusion in the workplace.

• Providing company specific referrals for complaints, outlining specific information and setting relevant expectations to consumers.• Preparing written correspondence to complainants and member organisations.• Ensuring complaints are actioned and closed within set timeframes.• Providing clear, concise reasoning behind decisions made to either investigate or close the complaint.• Ensuring that all required information and documents for a complaint has been obtained.• Safeguarding Contact Officer as a contact point for employees who have Family Violence and Abuse related concerns or questions.• Membership and Events Coordinator for Employee-Led Resource Group for Equality, Diversity and Inclusion in the workplace.

Costa Rica

I worked as a volunteer at a Sea Turtle Conservation Centre. I collected data for the scientific research of Olive Ridley sea turtles and their natural habitat. I also completed tasks such as helping wild turtles with their nesting, building hatcheries and cleaning up rubbish on the beach.

Melbourne, Australia

• Addressing client and supplier queries over the phone and via email in a professional and timely manner.• Liaising and working effectively with superannuation funds, investment managers, business development managers, external business divisions and internal team members. • Demonstrating impeccable attention to detail in client on-boarding, advice implementation, advice document preparation and data entry.• Organising meetings and conference calls, including preparing meeting agendas, taking meeting minutes and following up action items.• Event management and catering for events such as seminars, workshops and social nights• Fast-pace, high pressure work environment preparing 10 to 15 client meetings per week.• Coordination of internal team projects including systems and process improvements.• Scheduling and participating in Certified Professional Development training and maintaining records for employees.• Strong computer literacy in using the Customer Relationship Management System (XPlan), over 20 supplier portals and the Microsoft Office suite. • Strong time management and organisation skills, managing over 200 active tasks, complex team diaries and multiple Outlook inboxes. • Invoicing and reconciling payments from clients and suppliers.• Analysing and handling sensitive client information such as assets, liabilities, cash-flow, investments, bank transactions, estate planning and personal life insurance.

Melbourne, Australia

Melbourne, Australia

Created by Society Melbourne, this non-profit organisation has a vision of eliminating youth homelessness in Australia. Operating as some of the most sustainable social enterprises in Australia, 100% of profits are reinvested into evidence-based programs targeting young people who are at-risk of homelessness.

Singapore

I was selected to represent the University of Melbourne in a Global Management Consulting project. Along with a small cohort of high-performing students, we worked as a collaborative team to complete market research, interpret findings and make recommendations on how the business could improve their talent acquisition strategy.

Bachelor Of Commerce - Bcom, Finance And Marketing

Weight Average Mark: 76.21

Victorian Certificate Of Education (Baccalaureate)

ATAR: 97.8

Graduate Certificate In Application Development